InsideTrackerReviews of insidetracker.com

This is not a review of the quality of the test, but a review of the blood draw scheduling process and service required by the InsideTracker service. Blood draws must be completed at Quest Diagnostics and at least where I live (San Francisco Bay Area) the only tests I could find within the next week were afternoon tests. Since you need to have fasted for 12 hours, that means you don't eat or drink anything other than water until after lunch. Customer service from Quest is pretty much non-existent. The website and scheduling process is awful. You need to click on each location and then click through for available slots instead of being able to search for a location based on your availability. Edit: I've upped my stars from 1 to 3 because the InsideTracker folks responded with a timely response and some suggestions on scheduling a mobile draw etc (see their response below). Also, I emphasize that this is not a review of the quality of the test but of the user experience of scheduling the blood draw itself.

I like the concept, but the customer rep who called me to review the results promised that she would email them to me, and she never did. I’d like to be able to have a history of blood work accessible on MY Dropbox account, not the company’s. Shouldn’t have been a big ask.

I am pleased that it is not difficult to reach someone for support. I have had issues with the app not supporting my Apple health. When I asked for help, I sent the information they asked for and they still could not help me. They sent me basic instructions to reset things. I did that and it still does not work. It only downloads a very small portion of my work out. I also reached out and spoke with Julia about my creatine Kinase level and why my bio marker level goals are so different from my daughters. She said she would refer me to the science team, and they would get back to me within the hour, I have still not heard anything back and it’s been almost a week. I told her I was doing some heavy weight lifting past few weeks prior not giving myself much rest. When you get serious blood test like this, you really would like answers if there are areas of concern. I do like the fact that we can reference to all the things that you give us and read about it. I think I was under the impression that we would get a virtual meeting with the nutritionist. I think I must’ve been misled by a video that was sent to me as an advertisement.

I’m glad I was able to upload my DNA results affordably. I have done a couple InnerAge 2.0 tests and I like the insights, however, the tests are getting too expensive. I’d like to do an Ultimate test once a year, but I can’t justify the $650 price tag. That is just too much to pay for a blood test and the prices keep rising (I notice). I have Tricare, which has no HRA/HSA so I have to pay out of pocket. I would really like to stay in the $100-200 range per test. I should have purchased the Black Friday deal and that would have set me for the year but now it’s too late.

The service is easy to use and the website is easy to navigate. Test results are available within a week. The data and insights are great. The phone app is useful for checking off daily goals and quickly referencing your last blood test results. Other than that, there isn’t much to it. The app takes a very long time to load and must be restarted often. Sometimes radio buttons for checking in respond very slowly.

There are 'glitches' on the website making it difficult to sign up. For example; the Accept terms & Conditions block comes prechecked. I was unable to uncheck the block or check the block myself. While the page indicated I had read the terms & conditions document my account signup would not move forward. Another issue concerns the health & lifestyle questions. When clicking on a selected answer the circle does not 'check' or otherwise indicate your choice. Therefore you cannot review your answers prior to submitting the questions to Inside Tracker.

I did one Ultimate with Inner Age and DNA analysis 6 months ago and liked the Ultimate blood test and Inner Age analysis. I didn't find the DNA analysis helpful. The analysis and recommendations I found very helpful and detailed, with easily comprehensible explanations and recommendations. I implemented their recommendations and lost 50 lbs, so I wanted to get a comparison test 6 months later. Comparing their lab analysis with my doctor's, both are good and overlap quite a bit, but both have differences I found valuable, so I'm doing both. I did find the ordering process so confusing that I had to have a lengthy chat with InsideTracker to determine which plan I should buy, but the chat person was very patient and helpful in explaining the options and helping me determine my optimum purchase. Overall, I'm happy with their analysis. I wish they included the valuable parts of my Doctor's labs and they could simplify their options menu, but otherwise, I'm happy with the service and find it a good value.

twice i have purchased this product and both times was told i would receive my lab slip within 48 hrs. Both times i did not and had to reach to support to receive them. UPDATE. (Initially gave this one star) Support reached out to me directly and fixed my issue. Thank you.