inscentswaterfall.comReviews of inscentswaterfall.com

Absolutely a scam. In November, I ordered the waterfall and the cones that came with it - that is all. Got an email payment confirmation for $21.95. They charged my credit card $72.69 including cones I did not order. Now, (January) they send me an email that my order has shipped and are attempting to charge me another $72.69. I did not order anything - haven't been on their website since November and did not subscribe to anything. Don't do it.

I have not received my package. I only ordered the burner. After they received my information this company added the cones on a separate ticket for amount 0f $44.07. I do not want the burner or sconces. I want a full refund of $66.05. I have reported this company to BBB and my bank. BBB IS REPORTING THIS COMPANY IS A SCAM.

They are charging an outrageous price, and the incense stinks. If you want one be sure to go to Amazon, way better prices, and much nicer looking ones with a ton of cones for less than $20.

Scam Charged my partner £70 for a $17.99 waterfall burner that hasn't arrived, when trying to cancel he just receives automated emails. Save yourself trouble and don't believe these fake reviews

Bought two incense burners and agreed to purchase 200 extra incense cones for $9.99 as a promo but was charged $29.99. I contacted customer service and asked to be refunded if the agreed price wasn't honored. I received 3 back-and-forth emails offering me discounts to delay the order cancellation and 3 times I responded I wanted to cancel the cones. On the 4th email they insisted the item had already shipped and I'd have to process a return once I got it with no shipping label provided. So whatever money I got back from the cones would be wasted in shipping fees. Nice little trick there.

This company cannot produce the merchandise u order on time and u have to almost beg them to cancel ur order before they even ship it. DO NOT patronize them. I have never seen a company so unprofessional & desperate & they also will not send u postage paid label for returns. TOTALLY BAD BUSINESS. They false advertise prices & products & charge u alot more on ur credit card. DO NOT TRUST THEM at all!!! Anytime u can't cancel ur order, get a refund, or get a free return label this company us as shady & Crooked as it comes.

Like others I was also charged an additional $31.64 to my Paypal account as an "Automatic Payment" after purchasing the Waterfall Burner w/100 free cones. As another reviewer stated the website doesn't allow you to decline additional purchases or review items prior to being charged (as required by law). Additional charges are billed as a separate purchase as an Automatic Payment. I contacted seller immediately after I noticed the 2nd charge to my PayPal account and they wouldn't cancel or refund this charge. They told me my order had already shipped (they had only sent information to FedEx not shipped it yet) and offered me additional free cones which I declined. I have disputed the "Automatic Payment" with PayPal who I hope can resolve this issue for me.

I have been in contact with this company, since the wrong items were delivered! At the start emails were going back and forth and then they stopped abruptly. They asked me to return the items which I did. They did refund my money for the goods but not the postage! There policy states. If they have sent the wrong items, I am entitled to the postage! I've heard nothing since! Don't buy from this company.