Jean W.
PAINFUL TO DEAL WITH
I followed a link on Instagram that was offering 70% off. There was no final bill before the checkout and the total cost was way higher than expected. The payment went through at AEST 8.50pm 17/10/22 - I sent them an email at 9pm asking to cancel the order. What went on from their first reply at midnight until 8.50am 18/10/22 was a circus of emails offering gift vouchers, despite me repeatedly stating, "please cancel my order". My final email at 10.12am went unanswered, but then I received an email at 2pm stating that my order had been shipped! Manipulative delaying tactics used by the team, and now that a so-called tracking number has been assigned, I've got to wait until the order arrives to start the refund process. DO NOT ORDER FROM THIS WEBSITE. Update: After writing this review, several things happened. Firstly, the parcel arrived and I posted it immediately to the return address supplied by Inscents team - the parcel bounced back! AusPost stated that the delivery address was not specific enough, proving that the refund process would have been IMPOSSIBLE. My refund was processed by a supervisor called Errian whose email actually sounded more human. They asked me to edit my review on trustpilot, so I truly believe that the refund would never have happened if I did not write this review. I also tested out a cone after the box came back and the refund was processed - Errian's email mentioned that I could keep the products, not that I wanted to! While the skeleton cat incense holder is cute, there is barely any smoke-waterfall-effect. In summary, this was a very painful process with a dodgy team that no one should deal with.