inscentswaterfall.com is listed under Malls & Marketplaces.
inscentswaterfall.com (inscentswaterfall.com) has 129 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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John M.
Can't give zero stars. The thing I got was defective, and they said, "TRY THIS TRY THAT". They think people are stupid. They sent me back an email with instructions and no return label. Never heard of Customer service. Cheaper on Amazon, with free return. You want more???? Here's more!!!! The thing was defective and a piece of junk.
Suzy C.
I ordered two burners as gifts. They sent only one bag of incense cones. They never responded to my multitude emails, and I ended up having to split the bag of cones between the two gifts. WORST CUSTOMER SERVICE EVER!
Susan H.
Do not order from this company. The "waterfall" does not work as they advertize. The incense smells terrible ... no "scent" at all , other than burning paper. The cones last approx 5 minutes , if that .
Dissatisfied C.
Horrible company. Horrible product. Bought end of December. Conesmoke made me ill with unending coughing, sneezing. Appealed through PayPal. Promised 100% refund if I returned ($101). Mailed back for $40 (Florida to California). PayPal kindly gave me a $20 credit voucher to use in the future. Company only refunded $79. Do NOT buy from this company! UPDATE: Now, on 5/23/2023, MONTHS later ( 5 months after ordering ), I have been emailed by Trustpilot that the company threatens to remove my review if I do not provide them my name, phone number, and Reference number. I complied. Now we will see what happens. ... BE ADVISED... stay away from them !
Sean B.
Ordered and paid for an Inscents Waterfall and have not recieved it despite many promises they then stopped responding to msgs nit happy at all.
Patricia S.
I ordered one of these insence burners on 13th December. I didn't realise that it didn't come with free cones, so accidentally ordered additional cones. When I realised my mistake a couple of minutes later, I sent at least 2 emails cancelling my order. I heard nothing back until the next day when I received a tracking number for their dispatch. Supposedly, under their terms, I was therefore liable to return shipping costs as well as taxes. But I'm on my 4th or 5th email to them after complaining. I've been offered a 30% discount and a reduced price per package of cones, but no confirmation that I can return the cones for a full refund. Now I see that there has been a scam alert issued. AVOID THIS COMPANY LIKE THE PLAGUE!
Kelly R.
Worst customer service ever. Overcharged and received a partial refund. After numerous emails and complaints I was sent items not ordered and still overcharged when you look up the pricing of the items I received. Customer service seems to be lacking common sense. I would encourage everybody to avoid purchasing through or with this company.
Conan P.
They added 300 inscents onto my purchase automatically and would not cancel the transaction to issue a refund when I contacted them before it was posted. These sellers have set up their store to automatically scam you!
