Industrial Fans Direct Reviews | Read Customer Reviews of industrialfansdirect.com

Industrial Fans DirectReviews of industrialfansdirect.com

2.84 reviews
Energy & Heating
9700 Harbour Pl. Unit 128, Mukilteo, Washington

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Industrial Fans Direct

About Industrial Fans Direct

For more than 20 years, Industrial Fans Direct has been the leading source of air movement solutions for mechanical contractors, engineers, electricians, facility managers, residential and commercial building owners, etc. While based in Mukilteo, Washington, we have consulted and delivered commercial and industrial ventilation equipment throughout the US and abroad. Our mission is to foster strong manufacturing partnerships, at all levels so that we can assist our customers in finding the right air movement solutions, at the best price available, in the most seamless experience possible. Starting out from humble beginnings in a shed, we have grown into a proud industry leader who is trusted for air treatment and air-moving equipment.

Industrial Fans Direct (industrialfansdirect.com) has 4 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: industrialfansdirect.com
Website: industrialfansdirect.com
Category: Energy & Heating
Location: Mukilteo, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 25% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Industrial Fans Direct reviews

4 approved reviews, newest moderated first

Adam V.
Dec 11, 2025
bad to good
i ordered 4 units from this company and had complications in the beginning. after speaking with the company and a little time passed we were able to resolve all the issues we had. in the beginning i was very displeased and after word got up they reached out and solved it quickly.
Response from Industrial Fans DirectDec 16, 2025
Hi Adam, I have reviewed your complaint and understand that your situation has since been resolved to your satisfaction. Your initial impression does not reflect our customer service philosophy. We take great care in vetting our manufacturing partners and their policies to ensure they uphold the high standards our customers expect. I apologize for the frustration you experienced early in the process. We are pleased that we were able to facilitate a resolution between you and the manufacturer and that you can feel confident knowing you were taken care of by Industrial Fans Direct. Kindly, Monica Novotny Cheif Operations Officer
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Robert L.
Oct 20, 2025
Received a defective product
Received a defective product, damaged fan shutter and immediately reported it. They told me to go thru the damaged claim process, which would not open on either my pc or my phone. (Error message or TImed out They told me it was my problem. Very bad experience
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Glenn S.
Jul 30, 2024
Excellent Customer Service
Three days after I placed my order, I needed to change it to a different sized fan. Barry was very helpful and got the order changed for me. Lori kept me updated on my order's progress. I received the fan, which was very well packaged in Styrofoam. I have installed many types of fans during my career as a sheetmetal mechanic (retired). This fan is very well made, and works perfectly.
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Eric B.
Sep 10, 2020
I called IFD to purchase an exhaust fan…
I called IFD to purchase an exhaust fan for my attic. After discussing my needs with the salesperson, they suggested a Triangle fan and thermostat. After receiving the fan (they never even shipped the thermostat) my electrician wired up the fan. Upon tuning it on, the lights flickered, the house shook and the noise was unbearable. I contacted IFD immediately and explained my concerns. They stated that the fan I ordered was made for a warehouse, not a residential home. It pulls 10amps on startup with a 1/2 hp motor! The manufacturer called me and suggested I change the belt and one of the pulleys to reduce the speed of the fan, but why should I have to disassemble a brand new fan and purchase parts (at my expense) for an incorrectly ordered fan? Their online refund policy indicates a 25% restocking fee if there was an error made by IFD, but they still wont honor the return of an essentially brand new fan that their salesperson incorrectly ordered for me. How is that not an error by IFD? Refusing to honor their return policy, not standing behind their product. Had to dispute the charge with Amex and file complaints just to get an exchange for a correct fan. Ridiculous.
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