imoosoo.comReviews of imoosoo.com

The company is unresponsive to emails. I have emailed them multiple times without getting a response. I have purchased 3 cordless vacuums from them and will not purchase another product as their customer service is lacking. Do yourself a favor and look at another brand.

The vacuum I bought worked well, but not very long. When Moosoo was finally convinced it was broken, they said tough luck. Go back to the store where you bought it, which I did with no satisfaction. Basically, it would appear their products work fine out of the box, but that's it. No longevity and no customer support.

I bought the U19. The floor brush failed after a few months. Got a replacement machine. That floor brush failed in a month. They want me to take a 20% refund. I bought a different Moosoo model from Walmart. It failed to even turn on after a month. That refund is going nowhere fast. DO NOT BUY A MOOSOO PRODUCT. EDIT: Check their return policy. Zero responsibility for their failed products. Good luck!

Absolutely terrible customer service. They do not allow returns or exchanges. Difficult to work with and I will never buy from them again.

Purchased Moosoo Air Fryer. Before warranty expired it died. Contacted company who stated warranty would replace air fryer but never happened. After many emails saying it was Amazon's responsibility, would I take a reduced refund, etc, etc I was basically told "Tough Luck!" I am unable to located a mailing address in the USA that I could send small claims action too. A friend of mine bought the same air fryer with the same result.

DO NOT BUY FROM THIS COMPANY! My cordless vacuum broke after six months. The company admitted the motor was defective and said they shipped a new replacement motor. After two months of going back and forth, never receiving the motor they told me to contact Amazon. They said they couldn’t replace it. They obviously had no intention of ever sending it and just kept giving me answers that were not truthful.

Terrible company to do business with. Vacuum Cleaner broke within 6 months. Company did not stand behind warranty. They offered to replace it after I sent a video, however, they claimed they were out of stock and didn't expect shipment for a few months. They would not give me my money back so I could purchase a replacement. Amazon took it back at a considerable financial loss.

Their products are subpar and they have no satisfaction guarantee on their products, so if you are unhappy with its performance, you have to pay out of your own pocket to send it back. No thanks. I’ll stick with Dyson.