Rebecca K.
No tech support available
If you ever have to use this service, you should cross your fingers and hope that you never have a tech issue. My first experience with iGrad was a disaster. 94% of the way done with a required course through their platform, and suddenly get an “Something went wrong!” Screen. Their only option for support was via email, so I emailed them. The response I got was to try using a different browser, and to respond to the email if I needed further assistance. Using a new browser didn’t work, so I responded to the email. After 8 hours I still had not gotten a response, and that’s when I saw it - Zendesk. The email response was just AI, and I would never get a response to my follow up email. I’ve done this song and dance with other “customer services” that are “powered by Zendesk” and knew that it was futile. Super disappointed.