Joewelyn B.
Disappointed and Frustrated – Still No Refund!
I’m extremely disappointed with iFoto. They made an unauthorized charge on my account, and when I reached out, they promised that my refund had been processed and would reflect within 5–7 business days. That was back on April 22, 2025, and now it's May 5, 2025, well past the timeframe they gave me, and I still haven't received anything. I've followed up multiple times and keep getting the same scripted response. This experience has been frustrating and unprofessional and unacceptable. I expected better service and accountability from a company handling financial transactions. Be cautious before sharing your payment information with this company—they don’t honor their word, and customer support is unreliable.
Response from ifoto.aiMay 7, 2025
Hello ! Thank you for sharing your feedback with us. Payment troubles are the most annoying ones, we totally sorry for the confusion with them. Please note that before completing any order, all necessary information is provided for review. We regret that you did not receive a response from our support team, but we typically respond promptly and without delay. Kindly check your spam folder to ensure our communication hasn't been missed. Please tell us more about an issue at [email protected] Your opinion is crucial for us, as only real users can help us to make our product actually better. Best wishes, iFoto team