IDShieldReviews of idshield.com

Response from IDShieldJan 31, 2022

Dorothy, thank you for taking the time to provide your feedback. We appreciate your candor and would like to provide some clarification. Yes, while each credit bureau website does offer "free credit monitoring,” what is provided for this benefit is very minimal, which is why they each provide paid monthly subscriptions for their "full monitoring" services. IDShield plan features and benefits not only offer 24/7 monitoring for all three credit bureaus in one easy to use membership, but also monitoring and protection against items not currently available through all the main credit bureaus such as malware and device protection, a password manager, VPN Proxy One, social media monitoring and online reputation management, minor child monitoring, sex offender monitoring, and payday loan monitoring. Understanding the full benefits of your IDShield Membership is important. For specific questions about your membership benefits or how to receive support after hours, you can contact our Member Services Team directly at (888)-494-8519 between 7-7 CST Monday-Friday, or by email at [email protected], and a team member would be happy to provide all those details for you.

Response from IDShieldJan 25, 2022

Paul, thank you for being a valued IDShield member for the last several years and for taking the time to provide your feedback. Our website did experience some technical issues yesterday, which caused a longer wait time to reach our support teams. We apologize for the inconvenience this may have caused. We understand the importance of getting the support you need when you need it. Please don't hesitate to contact our Member Services Team directly at (888)-494-8519 between 7-7 CST Monday-Friday, and a team member would be happy to assist.

Response from IDShieldJan 6, 2022

Thank you for your review and for bringing this matter to our attention. Ensuring that our members receive exceptional service is our priority. We are disappointed to hear that your experience was not up to par and that you would like to cancel your membership, but we are happy to help you do so. All cancellation requests must be provided in writing. The easiest way to do so is by emailing the member's name, membership number, email address, phone number, and your request to cancel the membership to us at [email protected]. If you would like to speak to someone about options to maintain your membership, please get in touch with us at (844)-714-8494 between 7-7 CST Monday-Friday. A member of our team would be happy to review those with you. Please know this will be addressed with the appropriate team members so we may improve in the future. We hope you’ll give us another chance to show you the service we’re truly capable of providing.

Response from IDShieldNov 22, 2021

Lou, thank you for bringing this to our attention. We apologize for the inconvenience this may have caused. We want to ensure that you have the correct contact info for our dedicated Member Services Team, who can assist with any questions, help update any membership info, and provide you with the documents and resources you may need. You can get in touch with them directly at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to help.

Response from IDShieldMay 9, 2022

Kate, thank you for the feedback. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our IDShield Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Response from IDShieldMay 9, 2022

Thank you for the feedback. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our IDShield Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Response from IDShieldMay 9, 2022

Nicholas, thank you for the feedback. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our IDShield Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.

Response from IDShieldMay 9, 2022

Nancy, thank you for the feedback. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our IDShield Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.