IdentogoReviews of identogo.com

Horrible experience: many issues: 1. arriving at 9:55, they are already behind 40 minutes. 2. Every slot is double-booked. 3. There’re only 3 chairs in the room. People are sitting on the floor waiting. 4. Then while fingerprinting one person the machine breaks. She uses the other machine - she has 2 - starting over. That one breaks at the end of process. 5. There’s no email or text notification on my appointment. How is this business getting government contract?!!! Connections, lobbying??? People w special need companion were wondering what to do, wait, leave and get another day off work???? Location Needham, MA

The white Station location is the worst. Horrible experience would not accept my credit card because it didn't have my full name. Corporate should close this location!!

On 04/23/26 I had my fingerprints taken a service I paid for in order to move forward in the process of applying for a job. It’s been over three weeks now, and although they claimed to have sent my fingerprints , the state and police have still not received them. They won’t send my fingerprints again and offer me no solution despite having paid for this service. I’ve made several phone calls, emails, had the situation escalated to a supervisor and still no response- NOTHING. This is affecting my livelihood and it needs to be addressed. This is beyond poor service, this is negligence. Please help!!!

Unreal. Showed up for my appt and waited 30 minutes, no one ever arrived. Finally got someone on the phone and they said "sorry, we sent an email that it was cancelled." NO THEY DIDN'T. Spoke to a manager thereafter, she was defensive and short. This company is AWFUL from top to bottom and my hope is that it fails and gets replaced by another that is professional and integral.

Finger print failed to capture, told to make new appointment which now seems to have failed again but it has not been possible to get true status as the people I spoke (after multiple attempts) to gave conflicting info

Horrible experience! I had a 5:00 appointment at the Southfield Michigan location. I arrived a little early. When I arrived, the door was locked. No one was there. Trying to get someone on the phone was just as bad. I began pressing different prompts just to try to get someone on the phone with no success. The worst part is, I know the complaint will not make a difference because they are offering services that people need. Big companies should stop using this company.

The first location i went to for my scheduled appt told me to come back in maybe 2 weeks. Their kiosk was down. software got deleted. not unexpected from a service, government uses. The 2nd location, the kiosk would not read my fingerprints. My four fingers were bigger than the sensor used to detect. The design of the fingerprint reader is suspect. They need to read each fingerprint separately, not try to read all fingers at once. Worker there, was no help. The kiosk gave me an OK, but i suspect they will tell me to come again. One star is WAY to much for such a poor service.

Theives. Terrible customer service. When I tried to get a refund for a double charge I was hung up on. This company needs to be investigated