I Love Vape | Best Online Vape Shop USA!Reviews of i-lovevape.com

Response from I Love Vape | Best Online Vape Shop USA!Jul 20, 2025

Hi Kellee, Thank you for your recent review and for bringing this to our attention. We sincerely apologize for the inconvenience caused by the items being out of stock. We understand how frustrating it can be to experience a delay in receiving your refund. At this time, we’re still waiting on your Zelle information to complete the refund for Order #3345. Please send your Zelle email or phone number at your earliest convenience so we can issue your refund promptly. We truly appreciate your patience and your business with ILV. If there’s anything else we can do to assist you, don’t hesitate to reach out — we’re here to help. Warm regards, I Love Vape Team Thank you for choosing ILoveVape — we appreciate your business!

Response from I Love Vape | Best Online Vape Shop USA!Jun 7, 2025

Hi Danny, We’re truly sorry to hear that you were dissatisfied with your experience, and we understand your frustration. However, we would like to respectfully clarify a few important details regarding your order and the communication process. Our team did reach out to you via email and text, and we did not receive a response until several days later. In our original message, we clearly listed the available replacement options at that time due to the items you originally ordered being out of stock. When you responded, your reply included options that were not part of the choices we offered, but in an effort to provide great service and ensure your order was fulfilled, our supervisor approved an upgraded replacement—specifically the SWFT ICON 30,000 Puffs, valued at $18.99, as a substitute for the Juicy Bar 5000 Puffs, which was originally priced at $6.99. This item was one of the replacement suggestions you provided, even though it wasn’t in our original list. We understand the delay was frustrating, and for that, we sincerely apologize. Our team is currently upgrading systems to improve inventory accuracy and customer communication, and we’re working hard to prevent situations like this moving forward. We appreciate your feedback and will use it to continue improving our service. Should you decide to give us another chance in the future, we’ll be here to assist you. Sincerely, Customer Support Team I Love Vape

Response from I Love Vape | Best Online Vape Shop USA!Mar 4, 2025

Hi Sarah, The reason your package has not been delivered is that the payment is still pending. To proceed with your order, please submit the payment via Zelle to [email protected]. Once the payment is received, we will process and ship your package immediately. Let me know if you have any questions. Best, Customer Service Team I Love Vape

Response from I Love Vape | Best Online Vape Shop USA!Jan 22, 2025

Hi Clarissa Thank you for bringing this to our attention. Upon reviewing your order, we noticed that payment for order #2895 has not been completed. This is why the order has not been shipped yet. To proceed, kindly send your payment via Zelle to [email protected] and include your order number (#2895) in the payment notes for faster processing. Once payment is received, we will promptly ship your order and provide you with the tracking details. If you have any questions or need further assistance, feel free to reach out to our support team. We’re here to help! Best regards, The I Love Vape Team

Response from I Love Vape | Best Online Vape Shop USA!Jan 13, 2025

Hi KimMarie We apologize for any inconvenience you’ve experienced and want to assure you that we’ve been actively working to resolve this matter. We attempted to process your refund via Zelle on two occasions; however, the transaction was returned as the email you provided is not enrolled with Zelle. Following this, we sent you an email requesting confirmation of your Zelle-enabled email address or alternative refund details to ensure the refund is successfully processed. Additionally, we noticed that a phone number was not provided when you placed your order. If you could share your contact number, it would help us address this situation more effectively and ensure a smooth resolution. If you haven’t seen our previous email, it might have gone to your spam or junk folder. Kindly verify the email address or provide updated refund details along with your phone number so we can proceed promptly. We sincerely apologize for the delay and truly appreciate your understanding as we work to resolve this issue. Please don’t hesitate to reach out if you have further questions. Thank you, Ann Customer Support

Response from I Love Vape | Best Online Vape Shop USA!Jan 2, 2025

Dear Evan, We sincerely apologize for any frustration or inconvenience you experienced during your recent order. After reviewing your situation, we see that we responded to your emails to inform you that Zelle is our current payment method and that your payment had not been submitted. Unfortunately, without the payment confirmation, we are unable to fulfill your order. We understand how important timely communication is and regret if our response didn’t meet your expectations. Your feedback is invaluable, and we are actively working on improving our processes to provide a better experience for all our customers. If you would like to proceed with your order or have further questions, please don’t hesitate to reach out. We’re here to help and hope to have the opportunity to serve you again in the future. Thank you for your understanding. Best regards, ILV Manager