Hydro FlaskReviews of hydroflask.com

They are slow and lie about when they ship. Ordered a bottle and it didn’t ship until 8days after. When I called they said they will ship it by tonight but instead it was shipped the day after. I needed it before Christmas and I ordered it on the December 14, 2023 and it’s not getting here until December 26, 2023. It was supposed to be 2 day shipping. Lied and will never buy anything from them again.

Well I signed up with them to get a bottle for a Christmas present only to be tole by customer service that the 15% off is not valid. I ordered it and let them know I will not be a returning customer. Be sure to check their codes or fake codes they will text and email you before ordering. They didn't even want to hear what I was explaining by talking over me and when I said they will lose a customer over their own mistake they said ok and I hung up at that point....terrible customer service!

Worst customer service! The package never arrived and I needed it for tomorrow. They lied to me about delivering one just in time and one day before the party they are saying that because of Black Friday warehouse is behind and will only ship on minday. I told them I want a refund, they refused to refund saying it’s a non returnable item ( I don’t have the item nor the money) then when I called them, the lady working there implied I stole the 20$ bottle. Seriously? They insult you and don’t ship your goods but keep the money. Wow

Ordered a personalized 40 oz cup. It finally arrived with the engraving noticeably crooked. Called and requested a refund. Was told to keep the order until a decision was made. In the interim I was asked for pictures, I complied. No communication was forthcoming so I contacted them again. They decided without informing me to send another awful cup and refund only the engraving. I didn't ask for this. I did not want the cup I received nor do I want a replacement. This cup is poorly made, flimsy cheap plastic top and does not remotely compare to the Stanley 40 oz cups I and countless others adore. I ordered this hydro for the color only and its not as pictured. Not at all. Horrific customer service and support, unprofessional and poor products! Do not order as they will not refund you after they acknowledge their mistakes!

Utter rubbish. Bought a food jar to keep soup hot for hours. Didn’t work, just had cold soup.

I didn't have a number to call on the website, but just an email. I emailed that my bottle had a skunk, rotten egg smell and they never got back to me. I have purchased several Hydro Flasks in the past and loved them. But, I was really looking on advice on how to fix the problem - I washed with hot water-soap, dishwasher etc. Just horrible customer service.

Hydro flask doing my day so sad, I ordered to my child Isabella 24 oz oat color for next week school, never received, FedEx said label was created but never received item, hydro flask supposed to ship item or at least send to us a message when something is wrong with this order, is sad to see how hydro flask miss and hurt my child feelings.

I ordered a 1 gallon bottle in May. Coming up to July in about a week and still no delivery. Those c🤬nts f🤬ckin scammed me!