Hydro FlaskReviews of hydroflask.com

Do not waste ur hard earned money on this very cheap quality n leaks liquids everywhere.

I ordered several days ago, and the order still hasn’t shipped. When I sent an email to ask about the order, the website warned that it would be 7 days before anyone would see the email. Update: The claim is that one item was “damaged” in shipping. I tried to cancel the rest of the order and was refused. They sent two of the second item - I ordered one - and refunded the payment.

Hydro flask customer service is terrible, They sent me wrong color and a accessory I never ordered and refuse to accept return on it or send me out correct color. She argued that I ordered that color and sleeve in which i did not. Their return policy states that returns within 30 days unused in original packaging. But still she refuses.

I bought a bottle and the first time I used it I had two really deep scratches on it. So deep the coating was completely gone. This bottle cost me €45.. literally nothing touched it as it was on my desk all day. They said on instagram they would replace it but that was the US team and I’m not based there. So I had to contact the UK team and they couldn’t care less. Terrible service for a terrible bottle. Never buying this brand ever again. Who makes something that gets damaged by just looking at it? They might as well sell them without colour coats then.

Tried to get a new lid with your warranty claim service as the flask is only 2 months old, only to be told you don’t deliver to the uk !!! Took the photos you require, wrote my name and date as requested, photos my receipt!!! What more can I do ????

Not worth the money and the sustainability message is rubbish! Hydro flasks are advertised in rugged conditions with the slogan "Refreshment for any adventure". These flasks do not survive in rugged conditions, they dent easily, then split and need to be replaced.

0 STARS. Absolutely disgusting service. Placed an order on November 16th 2023. Order still hasn’t arrived January 7th 2024. Contacted the brand and some lady told me she can’t contact the delivery courier to find my order & she can only offer me 20% refund on something I PAID FULL PRICE + SHIPPING FOR! Considering your brand is a multimillionaire company you would think they would offer a full refund. Or ATLEAST try to figure out where my order was and what was going on. I’ve heard so many good things about your brand which turns out you have to find out the truth on your own and lose your money in the end. I will never EVER be purchasing from this brand. And i will be letting EVERYONE i come into contact with know about this pathetic situation. The price you charge for your bottles should be expected to have some security in receiving your ORDER! FRANK GREEN WOULD NEVER TREAT CUSTOMERS LIKE THIS.

No option for zero stars. Ordered on 12/15/23, now 12/24/23 and still no notification that it has shipped. If you don’t care how long it takes you to get it then this is the company for you. They have offered pre paid return shipping if it arrives late and I no longer want it. They’re losing this sale and paying return shipping. Great business model.