Hydro FlaskReviews of hydroflask.com

Would not recommend! Their communication is non existent. I brought a bottle over 5 weeks ago as a Christmas gift for someone and It arrived damaged. I followed all the instructions to report it damaged and request a replacement and so far have only heard back from bots insisting this will be sorted. I have tried following up but im still waiting on a reply and a usable drink bottle…

I contacted customer service to report that my package was open and appeared to have missing items. I spoke with either Melisa or Lisa, but the representative was not friendly and kept repeating herself as if i dont understand what she was saying. My package arrived in three separate shipments, and the shipping process has been quite slow. I regret not heeding the negative reviews I encountered, as I now have to navigate this unsatisfactory customer service and poor quality products. It would be beneficial for corporate to review call recordings to understand the unhelpful and rude behavior of their customer representatives.

Useless! Went to wash the bottle before giving it to my daughter to use as recommended and the water seal on the top popped out and disappeared and now the bottle is useless as it will leak everywhere. Customer service is a bot which doesn’t provide any help whatsoever. Don’t waste your money

Bad product, terrible customer service. Purchased a Hydro Flask and the lid was leaking. Contacted them and after them asking me numerous questions and photos/videos, they sent me a new lid. This second lid is worse than the first lid. Contacted them again requesting for them to send a return label so I can return this crap but no, again, numerous questions and photos/videos requested. I was asked questions of where the flask is leaking from, I’m not a flask expert so I’m not a hundred percent sure where it’s leaking from but what I do know is that it IS leaking. Their response: Hydro Flask does have an excellent limited lifetime warranty, and this does cover manufacturing defects. Unfortunately, it does not extend to dents, scratches, chipping, and any damage or defect of any Hydro Flask® products caused by …. The flask is about two months old and has been leaking since the beginning so I think it qualifies as a manufacturing fault but NOOOO, not to HydroFlask. I think I’m now waiting on my third lid. I’m not sure because they seem to think I have nothing better than to waste time arguing about a freaking flask. In short, stay away and save yourself the headache.

Very poor customer/marketing service. A company who doesn't stand behind its words and policy. And after reading the numerous negative reviews, it seems I'm not the only one who has experienced such poor service.I would be very careful before buying any of their products, regardless of the quality of their quality.

I purchased a Hydro Flask for my daughter 2 years ago. This summer we noticed rust on the inside bottom seam. I emailed Hydroflask at end of August. They replied promptly asked for photos. I have heard nothing since! I’ve emailed the person who initially replied to my email and no response. This is now November. I had chosen HydroFlask instead of Yeti but I will not purchase from them again

Horrible!! I placed an order that was personalized with my son’s name. It’s been over a month and still didn’t receive it. I’ve called customer service a few times and was told it’s on its way. I asked for a refund and was told no. Their customer service is awful and full of lies!

Terrible brand and customer support! The straw doesn't work anymore after only two weeks of using it. But the worst is the customer support. Sent several emails - no response, no contact phone number is provided. Don't buy anything from them!