I am thoroughly impressed with this company. They make good on their warranty. The process of getting a Hydro Flask replacement was quick and very easy. The woman I talked to was friendly and extremely helpful. Thank you, Hydro Flask! You will always have my business!
MA
Mandy
Love my Hydro Flask!!
I haven’t experienced customer service like this in forever. Not sure if it’s the whole company or the wonderful representative I spoke to, but the service makes the costly product worth the splurge. I use my flask everyday and had an issue with a part that wasn’t even their fault - and it was taken care is and fixed. Very thankful and happy customer!!
SH
Shorty
Hydro Flask stands behind their products!
A couple of years ago I bought a Hydro Flask 12 oz Food Thermos Jar to take hot soup and chili's to work. It was great. Then one day I was at work and had a portion of soup from it and I guess I didn't clean off the rim before putting the cap back on. When I went to finish the soup I couldn't get the cap off again. I did everything I knew to do, including letting it sit in hot water (since hot water frequently works at opening stuck on lids), finding a strong man, using rubber jar openers and banging it on the counter. For days I kept periodically trying or having someone else try to open it to no avail. Finally I called Hydro Flask to see if they had any tips or tricks. They didn't, but despite the fact that I couldn't remember where I bought it and that I certainly didn't have the receipt for it anymore, they had me take a picture of it with the words "Not for sale" on it in magic marker. About a week later I received a brand new Hydro Flask Thermos to replace it, without having to send the old one back due to the fact that it still had food in it. Of course, that flask had to be thrown away, since nothing short of something that could tear a car apart was ever going to get that lid off again! But the replacement thermos they sent me is still going strong months later and it joined it's big brothers, a Hydro Flask 32 oz Bottle, a covered Hydro Flask 22 oz Tumbler and the newest addition to my family, the Hydro Flask 10 oz Wine Tumbler. Honestly, I use the covered Wine Tumbler most often for hot tea, since it is the perfect size for smaller hands and is so comfortable to hold.
AL
Audray L.
Yeti V. Hydro Flask
So, I have had both a Yeti, and a Hydro Flask, and I will say that My Hydro Flask is amazing, and Does not spill, and maintains Ice for 8+ hours! I have the 32 oz Wide Mouth w/ Straw Lid! If I had to choose which one to buy again, I would choose the Hydro Flask even though it is not as popular as the Yeti!