Hydro FlaskReviews of hydroflask.com

I went out on a limb and spent the extra money for a bottle that claims to hold ice for 24 hours. I am so disappointed with this purchase as it only holds ice as ice for 2-3 hours max. Don't waste your money, when you can spend the same money for a Stanley or Manna that truly hold ice for 24 hours +.

I ordered 2 bottles of 21 oz Standard Mouth but delivered only one bottle! Only option to contact them with email and auto reply says "We are experiencing more incoming enquiries than anticipated and our current response time is 7 days. If your enquiry is urgent we will get back to you as soon as we can".

Places an order for a limited edition bottle as it was in stock. After days of no updates, they emailed me to say it was unavailable and they would refund me. Don't understand what the point of advertising an item is if you're going to leave people waiting an age and then tell them it was actually out of stock. Terrible first impression. Will not order again.

The silicone seal in the lid of my wide mouth bottle – which is what prevents it from leaking – fell out easily when the bottle was opened, and quickly became lost. This is a major product failing. Customers needing replacement seals is common enough that hydro flask has a whole webpage dedicated to it. And yet, HF does not stock them. When I contacted them about this issue, HF did not offer any reason why they don’t stock replacement seals. I was told to buy a whole new lid, when it’s the silicone seal that is missing. I raised this with HF, who repeatedly dodged my questions and changed their story. I was told that the issue I'd submitted the complaint about wasn’t possible (!!), told that Australian Consumer Law doesn’t cover misplaced items (irrelevant), and asked to provide a video of the silicone seal falling out easily - when I had already explained I no longer had the seal ... due to the issue I submitted my complaint about. No refund, no replacement. I was offered a $3 discount on an item I shouldn't be required to purchase. This conduct breaches consumer guarantees under Australian Consumer Law, which go beyond an individual company’s warranty. When I asked that my complaint be escalated, they refused. My concerns about HF’s failure to stick by its corporate responsibility statement - which asserts that HF is 'committed to making contributions to the aspirational goal of a circular economy through reuseable products, material choices and smart packaging’ and ‘We design for the environment to eliminate single-use products and to reduce waste’ - were completely ignored. Question whether you want to purchase from a company that doesn’t honour its obligations under Consumer Law, or its claimed circular economy and waste reduction values.

I have ordered Hydro Flask bottle,was not happy with the purchase and contacted customer service, they told me they are busy and gonna reply as soon as possible,1 week pass and I have contacted them again. Now ot is already 8th of February and I still have no refund,no body have contacted me,no communication at all. I would love to believe that it was scam,but unfortunately I bought ot in official website. My suggestion is not to buy items from this company,as you gonna be ignored by the company if you will get a faulty item. Will never ever buy from this company again and will never suggest to my friends or family. There are so many great brands for the same price to buy.

Was given the All Around Tumbler as a Xmas gift. It’s useless. The small hole in the lid means it can only be carried upright by hand. Otherwise the contents just spill out.

I really love the products, but the customer service is basically non-existent. I ordered two bottles and received the shipping confirmation quickly. However, even after two weeks, the delivery still hasn’t arrived. I contacted GLS and was told that it is Hydro Flask’s responsibility. Unfortunately, Hydro Flask has not responded to any of my emails. At this point, I didn’t know what else to do. Luckily, I paid via PayPal and was able to get a refund through their service. I am very disappointed and would not recommend ordering from Hydro Flask in Europe.

I will never ever order from this company again. placed an order 1st week of December, the order was to be delivered to a collections spot, the code was emailed and the code didn't work. Then it was sent back. It took damn near a month for someone to get back to me regarding a refund. I got a response on Jan 5, stating the refund will take 5 days. It is January 22nd, and still no refund. Apparently the UK, EMEA Hydroflask is HOT (UK) Limited. Absolutley do not order from them. Get it on Amazon.