Hydro FlaskReviews of hydroflask.com

The title should speak for itself. This is substandard service at best for such a high priced item. Update: After having to search for alternative options to contact Hydroflask as they didn't reply to my e-mail (apparently it was send to their junk mail???) I messaged them on facebook. After a delay they confirmed that the item was stuck with the logistics company they used (the logistics company has nothing but one star review on google and shall not be named). They said they would send another flask through urgently with the same company (yikes) and to get in contact with them if it doesn't arrive. Luckily the item came on the same day. I don't like making a fuss over things when I order something, it's stressful and I feel for the people on the other end who know their logistics chain is a mess but most likely get worse replies than what they got from me. I hope hdyroflask can do better in the future as their product wasn't bad (slight metallic taste in the flask but I managed to clean it out after a long time) .... Buyer beware

My hydro flask was left open with a tiny bit of water in it for 2 days and this metal mold formed at the bottom. I scrubbed it many times and some came off but not all. It was not safe to drink out of so I called customer service for a new one. They told me to return it and I’ll get a new one, but they did not mention how I had to pay $34 dollars to return it! I would of bought a new one at that point that I wanted. Waste of time, just buy a new one.

Customer service was actually really helpful. However, I’d expect them to be considering the first package they sent was just an empty box, there wasn’t a water bottle which I had ordered. They claim they’re sending a replacement, but even with my 2 day shipping they gave me, I have yet to get an update on the package after 6 days of waiting.

Please do not buy this flask if you want it to keep liquid hot. We bought two, they are not cheap but have used them twice now and water has not kept hot. We have not used them for cold liquid so cannot comment on this but don’t waste your money if you want hot tea or coffee. Ours are going back!

Hydro Flask is the 2019 definition of aesthetics over function. This bottle looks great, the cap is high quality and the carrying strap is very durable. BUT It absolutely cannot withstand any level of normal wear and tear. I noticed I had a smudge on the bottle and tried to use the soft side of a sponge with water to get it off, resulting in a streak of discoloration on the graphite paint. I dropped the bottle ONCE and It bent the bottom of the bottle at an angle resulting in the bottle not sitting straight on any table. Do yourself a big favor and get a bottle that doesn't need to be pampered to look good or function properly.