Amber Y.
Worst online buying experience ever
Horrible experience buying from their website. I bought a soft cooler backpack from them directly, and paid $20 for 2 day shipping because i wanted to get the pack in time for a trip I was taking. Well it ended up taking 2 weeks to get to me, and not only that, calling them is a nightmare. You get put on hold minimum 30 minutes. When I spoke to them, they just gave me the runaround, and told me it should be arriving soon. Useless people. So I ended up receiving the pack only to return it, because It came in too late. A month later, still no refund. I called them again, and was put on hold for 20 min this time, and the guy I spoke to sounded embarrassed and told me they will issue me a refund ASAP. If I didn’t call who knows how long it would’ve taken for them to give me my money back. The most incompetent people I have ever dealt with, and the company takes no responsibility for their mistakes. They just blame everything on high order volume, which they’ve been saying for the last two months, hire more people!. If you want a hydroflask product maybe don’t order from them directly, or better yet get a Yeti.