Hydro FlaskReviews of hydroflask.com

Do not order from the website!! I ordered two Hydro Flask bottles on December 2 for my granddaughters’ Christmas gifts. It is now December 28 and they have not arrived yet. The website said 8-12 days to ship. I did not know they were coming directly from China or I would have bought them locally. When I emailed to find out where they were at, the reply was to have patience as they are experiencing high volume and being affected by climate change? They charged my credit card but I am increasingly doubtful I’ll ever see the merchandise; in the meantime my granddaughters did not get their gifts yet. This is the worst customer service I have ever experienced. January 3 update- the flasks have arrived. Just be prepared for a long wait if you order from this website.

I ordered on Nov 28, shipping within 5-7 days. I emailed them Dec 18, was told would be there by Dec 23, it was in the USA. Never was give a tracking number Emailed them again Dec 23, I got email back with miss spelled words saying they would check and get back to me and offer to give me a 20% refund. NEVERTHELESS my granddaughter gift didn't arrive until Dec 26. I had no gift for her on Christmas. She's 14. I will never purchase from them again. There is no communication they don't get back to you. I'm still waiting from Monday to hear the information

I ordered a Hydro Flask in November and it said 8 to 15 days shipping. We have not received it yet or a explanation why it not here. I can’t even find a phone number or even a live chat with them. I would not recommend anyone to order anything from this company.

I really want to differentiate from the product which until it’s insulating failed (after 10 months) was really good and the appalling customer service. When I say appalling, I really mean the worse customer experience that I have ever had - to the extent that it makes RyanAir look good!. Even though my product is in warranty and despite 7 telephone calls, 6 emails and numerous attempts to use their online system for contacting them, I have now given up. The cost of the bottle v the amount of time I have had to put in to trying to resolve what should have been really straightforward just isn’t worth it! So... if you are lucky enough to get a flask that doesn’t fail, they are great. If for any reason you have a problem you will just need to reconcile yourself to absolutely no customer service, support or recourse. What a shame!

We have bought a drinking bottle for our son. Unfortunately it is already leaky with the result of his schoolbooks now are wet. We bought the yellow kids bottle wide mouth straw lid at a very expensive price at a vacation resort only three Weeks ago. Therefore we can not go back and change it at the store. The problem is, that the little rubber Cork is missing under the straw. I hope that the ltlle plastic thing didnt end Up ind my sons stomach. Had not idea that it could fall out. Therefore very bad design on the straw lids!! Have complained at the european website - havent heard back yet! :(

I ordered two hydroflasks for gifts and spent the 21.00 to have the order expedited. They did not come, no email, no customer service. When I called the representative didn't care at all, too bad so sad attitude. Said she had to cancel my whole order because one of the bottles was out of stock. Offered me 25% off my next order, but the flasks were off the website anyway. I would never order from the company again. Horrible service.

Very disappointed.....I bought the 12 oz wide mouth for soups and I’ve used it twice and both times my food was luke warm. I even let it set with hot water in it before putting the soup in. Had I not done that it would have probably been room temp. For what they cost I will be taking it back.

My daughter wanted a hrydroflask, i ordered one for her i ordered the 32 oz white one. It came dented and it was bue. I emailed Tammy the owner and she said she needed an order number, I had lost my order number. I emailed her again no reply as of now.