Hydro FlaskReviews of hydroflask.com

I was trying to use my lifetime warranty to get a replacement. The website wouldn’t allow me to upload a photo despite using ALL the file formats listed. Also, the error message was just horribly incorrect grammar. I tried calling, sending emails, DMing on insta, and they FINALLY got back to me over Facebook messenger after 3 weeks. If you get a HydroFlask—order off of AMAZON. Although I personally did not have a problem with shipping before, others seem to have a horrible time. I’ll keep purchasing but I’m hoping that I’ll never have to report back to them again.

I order my hydro flask online and i put my address in and a few days later i get and email saying that my order shipped but my address is incorrect so i cant even change it online. My address was incorrect by one number and i cant even change it. Its horrible and there shipping service is with fed ex with sucks. I called fed ex to see if i can change the address with them but i have to change it with hydro flask first. I cant call until monday and i tried emailing hydro flask and the email didnt go through at all and there website is so so horrible and not helpful whatsoever.

I ordered a hydro flask for my daughter's birthday. I specifically listed her address on where to ship when I paid. They sent it to me instead of her. I called numerous times, sent numerous emails and received a different answer each time I requested an address label for me to send it to my daughter. I think they frustrate you on purpose so they will not be responsible. Extremely poor customer service. I had to pay and ship the product to my daughter at my expense. I'll never order again from Hydro Flask!

Awful, order a hydroflask Feburary 3, and it has still not been shipped but there is a label. Also, I see that it is coming straight from China! What was the point of spending extra money for expedited shipping?!?!

Never received mine. Contacted paypal and they received confirmation of delivery...total crock 50 bucks for nothing.

Still waiting after 2 months Blocked email so I can’t get in contact Don’t buy

The worst customer service experience. I ordered the wrong size bottle and had to return it because they don’t do exchange. Fine whatever I paid for postage and mailed back. After 3 weeks I emailed them to inquire about my refund. They couldn't provide information until I provided them with a tracking number THAT PAID FOR. They said they can’t look it up without my tracking number. Thank goodness I had it and provided but left me wondering what if I didn’t have it?? Ummm??? before you send the package back to them they have you write on the returned box a RMA # shouldn't they be able to locate the product without the customer having to provide a tracking number first? WTH is the RMA # for?so after receiving my package it takes them 4 WEEKS to process my refund. For a multimillion dollar company they need a better return system and customer service. I will never order from them again.

I placed an order for Hydroflasks and boots (2) for xmas gifts in mid Dec. Fedex delivery was supposed to be within a few days. As these were xmas gifts, I assumed they had been sent and received by my nieces. On late 12/27 I received a VERY odd email from Hydroflask. Odd that it was sent to my email account by the "To" was to the recipient of the gift saying "your order has been canceled." I assumed the gift recipient (because it is now two weeks later) exchanged the hydroflask for a bigger one, a different color, etc.). NO...they NEVER sent the package and waited TWO weeks and AFTER christmas to tell me the order was CANCELLED. Literally, thank god it doesn't matter in the grand scheme, worst experience with this vendor. NO apology, NO explaining why the email was sent to me with the RECIPIENTS name as the PURCHASER's. Sometimes I get worked up so I googled reviews....Maybe I got the short end of the stick...NOPE...standard practice it seems. So uncool. Goodbye HYDROFLASK