Hugh Ugoli SocksReviews of hughugoli.com

Response from Hugh Ugoli SocksMay 23, 2025

Dear Debbie, Thank you for your feedback. We're truly sorry to hear about your experience and we want you to know that we’ve already reached out to you multiple times via email from our senior customer support team to help resolve this issue. Our goal has always been to make things right, which is why we: -Issued a full refund -Let you know that you do not need to return the socks -Provided a discount code in case you'd like to try a different style To ensure you receive this information, we kindly ask that you check your email inbox (and possibly your spam or promotions folder) for our messages. The emails were sent from our admin address, and contain all the details you need. We’re here to help and truly value your satisfaction. Please feel free to reply to those emails whenever it's convenient—we’ll be happy to assist further if needed. Warm regards,

Response from Hugh Ugoli SocksApr 8, 2025

Dear Barbara, Thank you for taking the time to share your feedback. We're glad to hear that you initially found the socks comfortable, but we're sorry to learn that they appeared to shrink after washing. In most cases, this can happen due to exposure to hot water or high heat in the dryer, which can temporarily alter the shape of the fabric. However, our socks are made from high-quality, highly elastic materials that may appear smaller after washing but are designed to stretch back out and adapt to your foot comfortably with wear. That said, we truly value your experience and have shared your comments with our product team for further evaluation. If you’d like to try another pair, we’d be happy to offer you a discount code—we sent you an e-mail just reply to this mail and we’ll be glad to assist. Best Regards,

Response from Hugh Ugoli SocksFeb 7, 2025

Dear Robert, We’re sorry to hear that our socks didn’t meet your expectations. Our socks are finely knitted with 240 needles, making them one of the highest-density knit socks available. This tight weave ensures durability, softness, and a premium feel. Their thin yet high-quality structure is designed to provide a snug fit while maintaining breathability and comfort. We recommend ensuring the size aligns with your foot measurements, as our socks are made from materials that naturally stretch and adapt to the shape of your feet over time. If you had reached out to our customer support team, we would have gladly offered a full refund, as we stand behind our products and customer satisfaction. Since 2016, we've sold over 5 million pairs and take pride in delivering quality socks. That said, we truly appreciate your feedback, as it helps us continue to improve. Best Regards,

Response from Hugh Ugoli SocksOct 28, 2024

Dear Richard, Thank you for taking the time to share your feedback with us on TrustPilot. We are genuinely sorry to hear about the issues you have experienced with your order and the delay in receiving the correct size socks. We want to ensure you that we have taken your feedback seriously. In response, we have reached out via email to directly address and resolve the situation. Our team is committed to making sure you receive the correct product swiftly and to your satisfaction. If you have not yet seen our email, please check your inbox, or perhaps the spam folder, as important information regarding your order and our resolution proposal has been provided. We deeply value your input as it helps us to improve our services. We hope that our proactive steps to rectify this issue demonstrate our dedication to customer satisfaction Thank you again for your patience and for helping us enhance our customer service. We look forward to your response and hope to restore your confidence in our brand. Best regards,

Response from Hugh Ugoli SocksOct 15, 2024

Dear Eugene, Thank you for reaching out to us. We understand that you have received a notice regarding your recent purchase of Men's Lightweight Bamboo Diabetic Ankle Socks, and we apologize if there has been any confusion. We value your experience and are here to provide clarity on any notifications or issues related to your purchase. We are committed to providing you with the best possible service and support. Thank you for choosing our Men's Lightweight Bamboo Diabetic Ankle Socks, and we look forward to your feedback regarding our service. Best Regards,

Response from Hugh Ugoli SocksAug 15, 2024

Dear Don Matthews, Thank you for reaching out to us. We would like to inform you that our support team is available 24/7 via email at [email protected]. Since you haven't contacted us through email, it seems this may have caused a delay in resolving your issue. We have already contacted our shipping department and retrieved the details regarding your order. As these details contain personal information, we have sent you an email with the necessary information. Please feel free to reach out if you need any further assistance. Kind regards,

Response from Hugh Ugoli SocksJul 23, 2024

Dear Joy, Thank you for bringing this to our attention. We are very sorry to hear that you have not received your order yet. We take such matters seriously and want to resolve this issue promptly. Our support team has contacted you at [email protected] and provided you with the tracking code and detailed information about your shipment. We appreciate your patience and understanding as we work to rectify this situation. Please check your email for further communications from us. Thank you for your cooperation. Best regards,