Michele M.
“Guarantee” is worthless. CS is useless
Hey, I was loving being able to get plants at decent prices online. It didn't matter that shipping took a little while. But when it came time for them to stand behind their customer service promise of a guaranteed healthy plant? They failed big time. My Chinese money plant arrived sickly. Yellowed leaves - awful. But I have it some sun and checked the watering. It was so sickly, that I had to repot it within a day (normally I let them acclimate) because it was just too sick. There really weren't any roots and I had to hold the plant together. It got the correct soil. It got what it needed. Stayed sickly. One by one, leaves turned yellow, then browned and died. I contacted them several times and no matter what, they gave the same line: We think it will thrive. Leaves turned inside out (not a healthy plant) - they deny a problem. The leaves continue to yellow and die - they deny a problem. I have adjusted sun, water and even replanted again to make sure I have done everything. Still sickly. Still reporting problems. Still they say "It will thrive" - it hasn't. It isn't. It won't. This is an awful experience and they kept my review of the plant from being posted on the site! There are other sites. Know that this one doesn't stand behind the guarantee and will just keep lying to you saying "It will thrive" no matter what.