HouseofBeautyReviews of houseofbeauty.com

BS the only thing I will say is Karma is a Hoe!! You keep that money and your House of Horror is gonna crash!!!

It's been five months. I mean are they tortoise or snails to take this long. They are not even In any mood to refund my money. They can't be stealing people's money in these times. I will never recommend such a store. DON'T EVER BUY FROM HERE. BIG MISTAKE!!!!!!!!!

I received my order. One item, liquid eyeliner , was completely dried out and unusable. I first called House of Beauty customer service and was put on hold only to be disconnected. Continued to call until I finally got a person I could hardly hear or understand because the connection was so awful. I was told I had to take a picture of the item and send it in an email before I could receive a refund. So I did. Only to receive another email requesting that I email a picture of the item AND a picture of the invoice. I promptly did THAT. I’ve received no response House of Beauty as of yet. I’ve ordered from this company before but this is the first experience dealing with customer service. They obviously do not stand behind their products. You are made to jump through one hoop after another just to get a refund! My next step is Better Business Bureau. Obviously my voice is not loud enough.

This is a very illegitimate company with no Customer service and no refunds. I ordered and cancelled with on 6 minutes. The cancellation was ignored the order arrived late and House of Beauty want a 20-50% restocking fee but won't send return label. This company is a nightmare. Don't order unless you need more stress on your life.

Ordered a product in March, never received it because of “supply chain issues”, and when I asked for a refund, they replied “thank you for being patient.” I informed them clearly that I had already purchased the product elsewhere, and would like them to refund my order. After several emails with no progress, I was clear that if I didn’t receive a refund, I would be reporting them to BBB and trustpilot. I received a reply that said “ We apologize for the delay in processing your order. Your merchandise is being received in the next few days from the manufacturer. Your order will be processed and will be shipped out next week.We will do our very best to get your order out as quickly as possible.We will provide you with the tracking number once the order is shipped We thank you for your business and for your understanding!” This has been going on for two months. Should have looked them up on Trustpilot before purchasing. Stay away.

This company is HORRIBLE and the customer service is non existent. I placed an order and immediately called to cancel because I realized their shipping would take longer than I was in the country for. The rep told me that it's been cancelled and that I'd get a refund but I never got the refund not the confirmation email that the order had been cancelled. I instead saw a "Your order has been shipped". This means nothing had been done about it and now I'm stuck. No one is answering phones or replying emails and I've called endlessly. Buyer BEWARE. Don't purchase unless you want to experience frustration.

Horrible experience with this so called 'company'. Initially never received order. Showed as 'shipped' but carrier service never received package. I emailed HOB with no response until additional emails threatening them to contact TrustPilot and then they respond (this is 3 weeks into it). I had to jump through hoops, with screen shots of my order confirmation etc., etc.. After numerous threats to turn them into consumer protection agencies, they 'reship' items. Took another two weeks to receive, I agree with other reviews this company is untrustworthy and will scam you if you don't scream and shout and threaten! Stay away, there are many other reputable companies to give your hard earned money to. Buyer BEWARE!

SCAM SCAM SCAM Ordered a Christmas gift for my husband on 12/16/21 Paid extra for expedited delivery. Was supposed to be here Monday 12 20 21 but did not arrive. Called number listed on my confirmation email to contact them: there's nobody ever available to answer the phone at customer service or the operator. The email I was given seems to be a fake email. Had to have my card cancelled and file a claim because I did not receive the items and there is no way to reach them. Tried to leave a message at customer service but it malfunctions and doesnt allow a message to be left. I believe this company is a SCAM.