JUANITA H.
Questionable Safety Practices / Dog Attacks / Hounds Town Atlanta Smyrna
I had a very concerning experience with one of their franchise dog daycare facilities (Hounds Town Atlanta Smyrna) and would strongly urge other dog owners to think carefully before bringing their pets here. On a recent date, my dog was attacked by another dog while in their care. I was contacted by staff immediately and had to seek veterinary treatment, as well as file a police report due to the severity of the incident. What’s especially alarming is that I was told by an employee that this same dog had previously attacked someone and was classified as “vicious.” Despite that, the dog was still allowed to participate in daycare. That raises serious concerns about their safety standards and decision-making. Animal Control opened an investigation and attempted to obtain video footage, but the owner—who is the only one with access to the surveillance system—has reportedly not cooperated. I also obtained records confirming the prior incident, which makes it clear this situation could have been prevented. On top of that, getting reimbursed for my dog’s vet bill has been unnecessarily difficult. Instead of taking responsibility, the owner sent what appeared to be a non-disclosure agreement and has avoided accountability. Beyond the incident itself, the facility setup is also disappointing. There is no outdoor play area, no indoor grass or turf, and dogs are essentially left to relieve themselves on the floor. If your dog is house-trained, that training will likely be undone in this environment. Overall, this experience has been stressful and frustrating. Between the lack of transparency, questionable safety practices, and poor facility conditions, I cannot recommend this location to anyone who values their dog’s well-being. I made several attempts to contact Hounds Town USA Corporate Office via email and just like the franchise owner, Victor Collins, they refuse to respond.