Hot Tub Spa SuppliesReviews of hottubspasupplies.com

Terrible. Spent $380 paid thru PayPal. Stefan states the money never cleared. My bank account and PayPal show it did. I filed a PayPal dispute. Then I got threatening emails “get your act together and pay up already” and the latest email.. “I saw it as ‘pending’ but still says that - I would have shipped your order you idiot if I got paid!! you can't scam through PayPal you genius Stefan Brownell CNY HOT TUBS 607.533.9411” Professional business? I think not. All I want is a refund at this point, it’s been almost 2 months. Shop elsewhere!

This company stole $530 from me, they have told me for months they will "refund: to my credit card and continue to give me the run around. I would be extremely wary of this business if I was you. I am in the process to see what I can do legally against this company.

Super slow shipping Product still isn't here as they never shipped it till 4 days after I ordered.........

If I could give zero stars I would. This place is a scam. I ordered a Hot tub cover almost 12 weeks ago. The site said to allow 4-5 weeks delivery time. I started emailing asking about the cover after the 7th week. I was told time and time again that it "would be on the next truck". Then on one of the last follow up emails, at the 11th week after ordering, they said "Hello, we are sorry for the delay. We contacted supplier and the cover will be shipping this coming week." 4 days later, I got an email saying it had shipped with tracking info that made no sense. I emailed back (Because they do not answer the phone number they supply for Customer Service on orders) and asked to clarify the tracking number as 10 days had past. No reply ever came. I then looked on my account, and they had credited my account! So, I could have bought it 13 weeks ago from another dealer, had they been honest and up front. Instead they lied, kept my money for 13 weeks and never delivered the product OR called me with any explanation. If you buy from this store you are a fool after reading the reviews and the experiences of those that have been taken advantage of. BUYER BEWARE! Worst experience buying online EVER.

No customer service support - look for another company to provide your parts.

I ordered spa part 10-31-2010. They charged my visa, Never Sent Part. Don't Answer or Return Calls or E-mails......... DO NOT ORDER FROM THEM Call them if you don't believe me.... 845-499-1899