HotelSavings.comReviews of hotelsavings.com

I went online to Hotelsavings.com website. I clicked on the button to reserve 1 King room for 2 people. After filling out my credit card info., a message popped up that said they were not able to process my reservation at that time. I came back to the website later & proceeded to book 1 King room for 2 people. I entered my credit card info., & a confirmation popped up that I had successfully booked 1 King room for 2 people. I was NOT sent a confirmation e-mail as promised on the website. When I arrived at the Hotel the following week, the staff said that my 2 King rooms were ready! What! I only booked 1 room online. Well, we can't answer for Hotelsavings.com. We only book what they request & we cannot refund your account either!..I spent the next hour after I checked in trying to resolve this booking error over the phone with a man who was impossible to understand as he spoke a broken India dialect! He was very rude, said I booked 2 rooms & argued with me. I was put on hold for 1/2 hr. I hung up & called back twice. The third customer non-service guy said that he understood the problem & was taking care of it by cancelling the extra room. I am now waiting to receive my Mastercard billing to see if they will refund the $245.00 I was charged for the Double booking. They will not refund $9.99 service fee that they charged. The room I booked was quoted @ $195.00 - My billing was $245.00. There was no explanation for the extra charges. DO NOT USE HOTELSAVINGS.COM They will NOT save you money! They have many hidden fees. This has been a nightmare, rather than a relaxing hotel stay.

Booked a room online with this company Hotelbooking .com ,reservation made for Hampton Inn and Suites in Salem Oregon, address given by person online, then false confirmation number given. Show up to hotel, they have no reservation for us, were very nice at the front desk and called around to 12 other properties and could not find a reservation number that matched. When you check your credit card the charge will not be posted until you have been charged as a no-show. Complete fraud, when you try to call them to get this resolved they leave you on hold for the first time 45 minutes before our call was disconnected, then I put them on speaker and they left me on call for 3 hours and 40 minutes before I hung up and called back and insisted that they not put me on hold and our call was immediately disconnected. I then contacted my credit card company , to make a fraud complaint.

We used our smart phone to book a room on BestWestern.com, or so we thought. The person on the phone said nothing about being an agent for HotelSavings.com. The short story is: HotelSavings billed us $17.00 more than what Best Western would have charged had we called the hotel directly, Plus HS charged us a $9.95 service fee. There's more: We booked for the BW in Wakeeney, KS (the hotel & staff were great), but when we got our credit card statement, we discovered HS also booked us for the same night at the BW in Zion, IL & charged us an additional $130.72. HS would not reverse the charge for the second room, because we "failed to cancel" the 2nd reservation, which we knew nothing about until the credit card statement arrived. We had received no confirmation emails. BEST ADVICE: Call the hotel directly for reservations, and save yourself some aggravation by NOT USING Hotelsavings .com. There are no savings. We're disputing the charge with our credit card company

I thought I was booking a reservation for a hotel directly from the hotel site and to my dismay I find out via email that it was made through HotelSavings.com. I received a confirmation for my reservations only to find out the wrong dates were booked. I called them 5 minutes after booking to find out I have to cancel the reservation and rebook. This will cost me the 9.95 they charged me without knowing. Luckily I just cancelled and asked for a refund of $345 minus the $9.95. According to the non-english speaking person (from india) I will receive my refund in 7-10 days. 14 days later still no refund. Now another non-english speaking person (from india) says it will be 30 days (lol). Dont bother waiting for the refund. File a charge back with your credit card company immediately. This is the only way you will get your money back. Trust me. They want you to delay so they can say its past the 60 days window for the chargeback. Filing charge backs is the only way to hurt this company. Eventually the bank will shut down their merchant account. I work hard for my money. I dont need some garbage company stealing it. Next time you book a hotel online, make sure its not with HotelSavings.com (RIP OFF) HotelSavings.com (RIP OFF) HotelSavings.com

Hidden fees, 3-day cancellation policy, poor customer service. Save yourself the trouble, call the hotel ditrectly or use a reputable site.

Beware this website! Even though we'd directly typed the name of our intended hotel into a search, this website mimicked their address and accepted and billed a reservation, providing a confirmation number that was useless on our arrival at the property. Though we did not have a valid reservation, the hotel graciously came up with a room for us at 20% less than what the site billed us. Efforts by our bank to obtain a refund were met with s 15 minute hold, and stonewalling until we were told that a refund would take 7-10 days to process.

This service has hidden charges that they say are described on their webpage. I'm still looking for this information. It was not clear to us that we would be assessed a $9.95 charge when we booked the room at the Best Western (Dodge City, KS) hotel. We thought we were booking the room through Best Western's website. Given that HotelSavings.com completely messed up our booking by charging the wrong credit card, and that we are still waiting for a proper receipt for our stay, we are at a loss to understand what 'service' HotelSavings.com provided for the unexpected charge of $9.95. We will certainly not make the mistake of booking hotel rooms through HotelSavings.com in the future. Additionally, we will alert our contacts, friends, and family via our Facebook, Yelp, and Travel Advisor accounts about the 'service charges' so that they don't make the same mistake. We will also notify Best Western about poor service its customers can expect from HotelSavings.com.

Never use them, they have hidden fees. And when you call them for a refund they will not refund your money.