HotelSavings.comReviews of hotelsavings.com

Like many others have experienced, I thought I was booking a reservation for a hotel directly from the hotel site and found out via email that it was made through HotelSavings.com. When I received an email confirmation for my reservation I saw that the price was way different then the one that was originally presented to me (about $50 too high). I called HotelSavings.com about 3 minutes after booking to find out that I could not alter or cancel my reservation without a $100 cancellation fee. Their customer service was horrible. I then called the hotel (a Best Western) to try and cancel reservation and they said they could not since it was through a third party which showed up as Travelocity (I have since learned that Travelocity is somehow associated with HotelSavings.com). I have used Travelocity many times and thought it was a legit site, but I now question that premise. I called Travelocity and asked them to cancel the reservation and all they would do is transfer to me a company called WCT. I was on hold for over 30 minutes and then heard the same BS about a no cancellation policy. I will never trust HotelSavings .com and I will now never again use Travelocity. I ended up filing a disputed claim with my credit card company.

This outfit presented a website designed to appear to be the Marriott's. We booked the wrong date, which we saw as we clicked the reservation, and immediately cancelled. They refused and even charged an additional fee. They chided us for cancelling.

I went to Marriot Web Site to book a room and ended up here without clicking on their site. I am not interested in these guys. They did refund my money except for a $9.95 cancellation fee. I cancelled within less than 5 minutes. They charged $10.00 dollars more than the rate shown on the REAL Marriot Site. Marriot needs to STOP these RIP OFF Artist from HiJacking their site. Otherwise I will NO LONGER book at Marriot!!

This website based company is a ripoff they didn't confirm my reservation and they still charge my credit card. I called to request a refund and they were supper rude and insist on taking my money. They did!

I used Google to search for Marriott Bethesda, an it came up first on the listing. I had Marriott points I wanted to redeem and too late I discovered I was not on the Marriott site. I was quoted the same price that I eventually got from Marriott , but they charged me $39.95 for room taxes instead of the $13.99 that Marriott quoted. I immediately called them back to cancel my reservation, but they informed me that there was a $9.95 cancellation charge, and it may take up to 30 days for them to process my refund. Now I am worried as they do have my credit card number on file. This is outright fraud!

While searching for a specific Marriott hotel via a search engine, the first thing that came up with the exact hotel was not actually the hotel site but HotelSavings.com. The one thing this ripoff site is not is savings. I was in a hurry so ignored by observation that the taxes AND FEES seemed to be double the other hotels I had looked at in exactly the same location. So on top of charging the same exact price as the hotel would charge through it's own reservations system (NOT savings at all!) it charges you an extra fee as well as CHARGING YOU IMMEDIATELY and CHARGING a cancellation fee if you cancel. It appears, again, to have the same cancellation policy as the hotels, i.e. you can cancel up to the day before you have booked, BUT THEY CHARGE you a cancellation fee whenever you cancel. STAY AWAY FROM THIS SITE. I'm reporting them to Google next and my credit card company.

This company is totally out to rip you off!! I went to customer service over a dispute and got no cooperation. The rep wouldn't give me the name of his supervisor, the name of their parent company or where the parent company is located. He did tell me that he was located in India

WE booked a reservation on hotel savings.com for 2 nights in New Orleans. They gave us a price and i booked it for around $450. When I went to my online banking, they charged me $511 and then an additional $9.99!!!!! I never received a confirmation for the room and went to their website. I saw my confirmation but when I went to email it again, it said the website wasn't working. Then I hit the cancel button trying to see if it would come to a different screen. It went to the same broken website screen. Then I clicked back and my non-refundable reservation was CANCELLED!!!!!!!!!!! WE called and they refused over and over to just give me my room back that I paid $500 for!!!!!!!! Total pieces of crap! I will be posting this everywhere! SHADY!