HotelSavings.comReviews of hotelsavings.com

My girlfriend tried to book a reservation at the Mariott and Googled the hotel. Thanks to Google Ads this site was the first link. The website had a problem so she called the number on the website thinking it was the Mariott. It ended up routing her to a call center out of the US where she booked her reservation. The price ended up being higher than was quoted on the phone. The agent was unable to book the correct days, with promises that he would get around to fixing it. This of course never happened. And the icing on the cake is that the booking is non refundable. For the ultra low price $20 higher per night and no recourse because they say it’s not refundable. I would suggest staying as far away from this scam site as possible. Use a real site that has customer service and staff that can handle a simple 3 day booking.

My husband made the mistake of booking a night at our local hotel through this site. We stayed at the same hotel two months ago and paid $135 for one night. He was quoted a rate of $149 and thought that was reasonable enough. They ended up charging us $193! When I called to find out what the heck had happened, I was told we were charged a $43 tax and deposit fee that was NOT REFUNDABLE. The manager literally laughed at me when I asked her if it was refundable, since she said it was a deposit. The $43 charge was never explained to my husband - he never would've booked! I am waiting to hear back from HotelSavings as I told them they had better pull the recording of my husband and listen to it because he never approved of that price but I doubt it will happen. Instead, I am directly disputing the charges through my bank. Total scam artists, folks, STAY AWAY.

So I went to the hotel website and was redirected to hotelsavings.com. When booking two rooms, nowhere did it say that my purchase was non-refundable and that my card would be charged immediately. Once I realized that my card was charged, I went to cancel the reservations and called customer service to see about getting my refund. I talked to an agent who told me that I wasn't getting a refund, and laughed as he said that and then my fiance talked to management of customer service and they said there was nothing they could do. I don't believe that there is absolutely nothing they can do because everyone can do something about it. It should have been clearly stated that my rooms were non-refundable and that I would have been charged immediately. Instead it said 'BOOK NOW!' and then screwed me over!

I went to the hotel's website to reserve but Hotelsavings.com grabbed my booking. My confirmation stated total amount paid of $261.46, which they billed my credit card instantly. After the trip, I asked for an invoice and receipt. The receipt showed only $251.51. The staff could not account for the discrepancy and kept telling me there was a non-refundable service fee. I explained that I was not asking for a refund. I just needed a receipt that showed the actual amount I paid. They stated they will send me another receipt for the difference. I insisted I get one receipt with the actual amount I was billed for. Bottom line, this company did not offer any savings on hotel rates - the hotel charged the same room rate and with AAA card, I would have received a discount of $5.00 per day. Bottom line, this company was deceitful - they grabbed my booking from the hotel of my choice. Bottom line this company was fraudulent - they did not show all service fees on the receipt. DO NOT USE HOTELSAVINGS.COM EVER! Save yourself the trouble and frustration. Call the hotel directly.

After my choice of hotels had no rooms available, I used Google to find an alternate hotel, and ended up on this site. I found a hotel I was content with, and thought I was booking through the hotel itself, gave my credit card like is always required to RESERVE a room. I actually reserved it for my husband, who arrived, and provided his credit card for billing. In looking at our credit card statements, BOTH of our cards were charged - his for $205 with the hotel and mine for $265 for hotel"savings".com PLUS a $9.95 service fee. I called to get my card credited, which they wouldn't do. Apparently (and this is still pending) they contacted the hotel and they are crediting my husband's card. Better than nothing but I will NEVER use this site again. Lesson learned - be careful what you are booking online...

They hijack the hotel booking page and then charge you additional fees over and above what you could book for directly on the hotel site. Forget trying to cancel as they will just keep your money. The reservation shows up as a Travelocity charge.

Like many have said this company hijacks customers. I was looking for a reservation at the downtown Portland Marriott Downtown Waterfront Portland, OR 97201 and thought I was on the hotels site. It was not. After confirming the reservation I noticed the room charge was much higher them shown before. I called Marriott and found out I was scammed>> They were very difficult to work with with and would not refund the room even after Marriott agreed to cancel for not charge. I am now disputing the charges.. (yes plural) from this scam.

It all comes down to the math. I made a booking originally through this website for a hotel in Leduc, Alberta Canada. The cost came out the same as when I booked it through the hortel directly the week before. However, there was an additional $20 fee added to the total in the "fees and taxes" section above the total I would have gotten through the hotel directly. When I cancelled the reservation a few minutes later, I lost a $10 "non-refundable" processing fee. Had I cancelled my reservation 24 hours later, I would have lost my whole reservation cost! I don't see any benefit to booking through this website. When I later booked through the hotel itelf for the same cost without the extra fees, it included a cancellation policy that allowed me to cancel for free up to the day I arrive, with no "non-refundable" processing fees.