HotelSavings.comReviews of hotelsavings.com

I wish I had seen this site. We were driving and used a smart phone over he net. The rep could not be understood so they took out number to call back. They never did, so we went via the Quality Inn website and somehow ended up on HotelSavings.com. Room rate = $79.00, charge = $117.00. Front desk told us to contact HotelSavings directly. An abrasive fool on the phone kept telling me the fee is 29 dollars. Repeated it over and over. There a huge fee to cancel AFTER you find out what they are going to charge you. You would think a reputable firm such as Quality Inn would refuse to accept HotelSavings bookings a those prices. STAY AWAY from this rip off company.

I was driving to see my father in law who was terminally ill. I was trying to book a hotel on the road and I got this number from google. They tried to tell me they were the booking centre for Ramada Hotels. They charged me double what the going room rate was and when I called and complained, they said they would refund my card and called and told me they did so. They in fact did NOT! It has been a month with no refund and they told me to call back in 7-10 business days. Not only did they not refund me, they cancelled my reservation at the Hotel and I had to double pay. I am still out more than $400 from these crooks!

I had a flight cancel which kept me from Arriving on the scheduled day. When I called to explain he said our policy is to charge full rate because you did not cancel within 24 hours. Duh!!! NEVER NEVER use them!

Made reserversation, thought it would be $106 room, charged my credit card for $156. When I called back to cancel, they said would be 7-10 to get $ back. Waited, no refund, called again, and they had no record of my cancelling, said it could be up to 30 days to get $ back on my credit card. Asked to speak to supervisor, left my # three different times, no one called back. Everytime I called, was put on hold and left there. Spoke with a Jean, then a Mike, then a Maddy, then a Kensky, all with thick foreign accent, difficult to communicate with them. WHERE IS THIS COMPANY BASED FROM? Such a sham/FRAUDULENT COMPANY. They also said they were Expedia??? LIED,LIED,LIED....

I can understand that every company needs a gimmick or something to attract customers, but this company is not above board. They state that they are much less expensive than booking rooms directly, but that is NOT true at all! First, for booking a room you automatically are charged $9.95, but this is found ONLY if you read the "Tax & fees" link that you have to click on next to the "tax" figure. I blame myself for not clicking that button, but the price of my room went from $59.99 (as listed), to $90 and change after I booked. I thought, "what the heck? a 50% tax on rooms in Tennessee?" I called the company and they had charged me $81.42 for a room that was listed as $59.99. When I phoned the Knights Inn directly, they told me there standard price for the time I requested was $59.99 and it should have not been more than $71.00 including taxes. So, HotelSavings.com is nothing more than a middleman who places additional charges on rooms for their fees. They are nothing like Expedia or any other reputable company who actually gets rooms below standard cost. So, PEOPLE, save your time, money, and heartache! DO NOT use this company for ANY REASON EVER! When I asked to speak to the supervisor, it was the same guy trying to pass himself off as the supervisor and I was not fooled! DO NOT WASTE your MONEY! There are so many HONEST above board vendors who will actually save you money, Oh, and don't be afraid to ask for coupons or discounts--sometimes they have promotions to offer when you call the reservation headquarters personally! I got a GREAT deal on a website for airport parking. I asked for a coupon and she gave me a code over the phone! There are plenty of travel-related deals to be had if you just ask :) Happy Trails!!!!

Horrible, disgusting company. Read the fine print in your reservation the second you get it. I am dealing with a dying family member and had a family emergency that required me to cancel. I assumed that as usual, as long as I canceled 24 hours in advance of checkin date/time that I would be fine. Turns out, this place wants 48 hours in advance.So now, I've lost $800 and have nothing to show for it. I am not a novice computer user. I am a programmer and computer science major and even I didn't realize that I wasn't booking directly through the hotel. My bad for not paying enough attention to the reservation email when it came in, but due to the family situation I was not as diligent as usual. They refused to let me speak to a supervisor and claimed that there was nothing they could do (over there in India) to help me. Told me to email their customer service! I had to laugh. I mean, really?? I'll be submitting a claim through my credit card company, but since the contract in the email is clear, I may have no recourse. I also plan to contact local media. You all should do the same. Let's put these criminals out of business.

I booked through Hotelsavings and was charged the full amount. They told me in order to receive a discounted rate I had to pay the entire amount. I agreed to that. Then I received the e-mail confirmation that states if you cancel you will not be issued any refund at all. I called them because I need to change the time of my vacation. They refuse to do that and the first person I spoke to told me that the system they use does not allow them to make changes. I never heard of anything so ridiculous. I spoke to someone else and told them I just need to change the week. I was told I could cancel my reservation but would lose the full amount. As so many other people have stated, I also thought I was booking through the hotel directly. If anybody had any luck getting money refunded would you mind posting as to how you were able to do that? It would sure help me and a lot of other people. If I had booked directly through the hotel I am sure changing the week would not have been a problem. Hotel Savings is awful!!

Was referred to the company to attend a wedding at a Marriott. Was charged 167 per room per night for 2 rooms, 2 nights each. When we arrived at the hotel the rate was 102 per room per night. Called hotel savings for a refund of the difference and was given a cooperate response that I had agreed to the terms and conditions - which I never saw! This is a terrible company!