HostfullyReviews of hostfully.com

They are the best...

We are a small STR management business in Kimberley BC. We currently manage 17 beautiful vacation homes with the help of Hostfully and their great integrations. Hostfully was a game changer for us and continues to get better and better. Without them, we would need at least one more permanent staff member. Their tech support is quick, knowledgable and always available. That's impressive!

Amazing travel guides!

I have been using Hostfully's Guest Book offering for a considerable time, though I initially chose a different Property Management System (PMS). However, I recently encountered significant issues with this PMS, including an unexplained account suspension, loss of direct owner bookings, data, message templates, and channel connections, with no substantial support or acknowledgment of the severity from the provider. This prompted my decision to switch PMS providers—a daunting task indeed. A colleague recommended Hostfully, and considering my familiarity with their Guest Books, I decided to give it a try. Unlike my previous PMS, which allowed immediate activation, Hostfully required a preliminary support call, which initially seemed inconvenient. After signing up, the platform appeared more complex than my previous one, which was concerning at first. However, the support provided by Hostfully has been exemplary. The initial flurry of automated onboarding emails and platform messages, while overwhelming, proved extremely beneficial. Hostfully also offers extensive resources such as 'Hostfully University,' numerous instructional videos on YouTube, and detailed emails and documentation that helped streamline the onboarding process. They advised that it would take 45 days to complete onboarding, a daunting prospect as my business was temporarily unable to accept new bookings. Nevertheless, with dedication to the provided resources, I managed to get the system operational within just 3-4 days. My first one-to-one support session shortly thereafter enabled me to reactivate my listings, much to my relief. The advised 45-day onboarding period primarily pertains to full integration, though initial go-live can occur sooner. While this system is more intricate than my previous one, it includes several impressive features that enhance the experience. It's only been five days, but the readiness and quality of support have been outstanding, setting a positive tone for our future collaboration. A special thanks to Hannah and Monica for their exceptional assistance during this transition.

I had a great experience with Jose throughout the onboarding process and the platform has a ton of great features that make integrating across multiple channels simple. Gladly recommend Hostfully.

I recently had the opportunity to use Hostfully as my vacation rental property management system, and I must say, it has exceeded my expectations. Before choosing Hostfully, I thoroughly evaluated several other options in the market, and Hostfully stood out as the best value proposition, offering a user-friendly platform that met all my requirements. From the very beginning, my experience with Hostfully's support team was exceptional. Alessandra Coleandar, the representative I corresponded with initially, displayed an impressive level of knowledge and was incredibly helpful. She patiently answered all my questions and addressed my concerns, going above and beyond to ensure I had a clear understanding of the platform's capabilities. Her expertise played a significant role in my decision to choose Hostfully. Once I made the decision to proceed, I was introduced to Monica Leandra, who assisted me with the onboarding process. Monica's knowledge of the platform was outstanding, and she was instrumental in getting me up and running smoothly. Her ongoing support during this transition period has been invaluable, and I am grateful to have her assistance as I navigate the learning curve and accelerate my operations. Choosing Hostfully has proven to be a wise decision. I particularly appreciate the integrations provided by the platform, which have streamlined several essential processes for me. The integrations for vetting potential guests, providing damage protection, generating reviews, and facilitating direct communication with renters have been immensely helpful. These features have not only saved me time but also enhanced the overall guest experience. Furthermore, Hostfully's interface is remarkably user-friendly. Managing my rental properties, updating calendars, and tracking bookings has been a breeze. The platform's intuitive design makes it easy to navigate and understand, even for those with limited technical expertise. Overall, I have no regrets about choosing Hostfully as my vacation rental property management system. The combination of exceptional customer support, a robust feature set, and a user-friendly platform has exceeded my expectations. I highly recommend Hostfully to anyone looking to streamline their property management processes and enhance their vacation rental business.

This company provided very innovative software and doing so with grace and purpose. We've been very happy with the platform and have grown our business revenue exponentially while putting most of our operation and communication on auto pilot.

Jose and the Hostfully team are some of the best support I’ve ever received. The tools are very comprehensive and I feel much more empowered as a host.