HostfullyReviews of hostfully.com

Hostfully was a total disaster. We bought and paid for the product, then after about a week they turned off syncing with all platforms and refused to turn it back on until you sit through one of there sales demonstrations. This was not part of the terms and conditions of the sale. I would NOT recommend this platform for Air BnB hosts.

may i wish you not to experience any bugs using the system. For when you do, do wish for many other people having the same problem, in order for this company to take it seriously! Whilst junior support is very nice and responsive, do not wish to speak to anyone senior! Absolutely shocking. I am cancelling!

Absolutely shocking, at first they promise you the world and get you set up with an onboarding specialist which to be fair mine was very nice, however I started to notice problems after fully set up such as if a guest books more than one room this has to be manually adjusted and that in booking.com it does not show your bathroom info if you have apartments and constantly syncs out your bathroom information. There was also an issue with the reporting where data is not being pulled accurately and I was completely missold a system. After figuring out all the issues I contacted Joseph who sold me the platform who kept fobbing me off and telling me they will be resolved just not immediately and when asked for a refund over a week ago told me management were looking into it and now being completely ignored. I will now be raising a chargeback with my bank. Luckily I found a better platform and moved swiftly. Avoid at all costs.

I am somewhat surprised by the high ratings, considering my experience with Hostfully's Pro version and the year-long subscription I purchased. Unfortunately, my journey with their platform has been riddled with issues or what they refer to as bugs. 😳 Initially, I was drawn to their promise of a white-label version, but I must caution you that it falls short in terms of functionality and customization options. I patiently waited for almost four weeks to have my client login page branded, despite their help documentation stating it should be live. To my dismay, I was informed that they were still working on its development. It baffles me that something as seemingly simple as branding took so long to implement. Then there's the matter of platform speed. From day one, I've been complaining that it takes a whopping 30 seconds to navigate from the platform to the property page. This delay renders the platform nearly unusable for me. Despite sending numerous videos showcasing the issue and comparisons with other providers' platforms that load instantly, as well as screenshots of my internet speed, I was repeatedly told that it was a unique problem on my end. It was only last night that my onboarding manager admitted to experiencing the same issue. While Hostfully's support is generally responsive for basic inquiries, technical matters seem to be a different story. Last night, I submitted a support ticket, and while their canned response promised a 15-minute turnaround, I received a reply five hours later. My advice: Think twice before committing to a full year upfront with Hostfully, as you will be beholden to the incompetence. While the idea of the platform and its synchronisation is good, if you don't want to end up with any hair after a month, then knock yourself out. I'm writing this simply because nobody is interested in taking responsibility for the issues we have faced.

Messed up! It will add a tone of extra work for you to gain nothing.

Hostfully is inexpensive but you pay for it one way or another. I have been using their services for 2 years. They have a bug and I got a reservation after my reservation hours. The reservation went through via Booking.com; the condo hotel checked in the guest into a room and I had to pay for their nightly stay. It cost me $520. I set up the reservation window with Hostfully's customer experience rep and even Hostfully recognized that it was a bug. They're sorry for the bug!! Their fees are cheap, but you'd get not-so-well integration with booking.com. It works well with Airbnb. That's all. I'm already in the market for new PM software.

Nice design but extremely limited Very bad integrations especially with VRBO