HorseplayReviews of horseplay.com

Response from HorseplayApr 26, 2025

Hello Jody, thank you for taking the time to share your feedback. We’re sorry to hear that your experience has been frustrating — that’s certainly not what we want for our players. To clarify, our platform does separate bonus funds from cash winnings to meet certain regulatory and promotional requirements, but we absolutely want to make the process as straightforward and transparent as possible. Your feedback is valuable and helps us identify areas where we can improve. If you have specific questions or need help understanding your account balance, please reach out to our support team at [email protected]. We’d love the chance to walk you through it and help clear up any confusion.

Response from HorseplayApr 26, 2025

Hello Michelle. Thank you for taking the time to share your experience with us. We're very sorry to hear about the issues you encountered — this is certainly not the experience we want for our players. We take situations like yours seriously, especially when it comes to account access and withdrawals. Our support team is actively working to resolve all inquiries as quickly as possible, and we want to make sure your case is fully addressed. If you are still experiencing issues, please reply to your support ticket with any additional details, and we will escalate it for a faster resolution. Regarding deposits and minimum play requirements, we do our best to outline these terms clearly, but we understand that it can sometimes be confusing, and we appreciate your feedback on how we can make this even clearer. Thank you again for your patience. Please reach out to our support team at [email protected], we hope to have the opportunity to make this right.

Response from HorseplayApr 26, 2025

Thanks for sharing your feedback, we’re really sorry to hear that your experience with Horseplay hasn’t been a good one. We completely understand how disappointing it can be to not see the wins you were hoping for, especially after investing both time and money. While our games are powered by real horse racing outcomes to keep things fair and exciting, we know that luck doesn’t always swing the right way and that can be frustrating. If there’s anything you’d like us to look into or if you’d like to give it another try, please feel free to reach out to our support team at [email protected]. We’d be more than happy to help however we can.

Response from HorseplayApr 26, 2025

Hi Pamela. Thanks for sharing your experience. We totally get how it can be frustrating when the wins don’t come as often—especially after a fun start. Horseplay is built to offer a legal, "Vegas-style" experience where every outcome is powered by real horse races, which means everything is based on chance and fairness. Still, we know it’s more fun when you’re hitting those wins, and we’re always working to make the experience as exciting and rewarding as possible. If you ever have questions or want to chat with our support team, we’re always here to help at [email protected] Thanks again for giving us a try—we really appreciate it.

Response from HorseplayApr 26, 2025

Hello Mike. Thanks so much for reaching out and sharing your experience. We're really sorry to hear that you had a frustrating time — that’s definitely not the kind of experience we want for anyone on our platform. We know how important it is to be able to access your funds, and we take situations like this very seriously. Some of our promotions do have certain playthrough requirements, but we always want those details to be as clear and easy to understand as possible. As for your account, we'd love the chance to look into this further and make sure we do everything we can to help. When you have a moment, please reach out to us directly at [email protected] with your case number or any other details you have. We're here to help and want to make things right. Thanks again for bringing this to our attention — we appreciate it!

Response from HorseplayApr 26, 2025

Hello Dustyn. Thanks for reaching out and sharing your feedback! We understand how this can be confusing, and we appreciate the opportunity to clear things up. On our platform, initial deposits are used to buy credits to play games, and sometimes additional credits are needed if your balance runs low, if you want to continue playing, or if bonus credits were used (which have play-through requirements). We do our best to make this process as straightforward as possible, but we’re always working to improve and make things even clearer. If you have any additional questions, don't hesitate to reach out at [email protected].

Response from HorseplayAug 16, 2024

Hi Dabz, We did not post that ad. We agree that it's really messed up that another site promoted a bonus we don't offer. We have asked Gamesville to remove that ad. We do have a great Welcome Match Offer for new players. Find it at Horseplay.com here: bit.ly/WelcomeMatch2024. To see all our current offers, login and select Promotions.

Response from HorseplayAug 11, 2024

Hi A Hays, I can see the confusion here. Let's try this again. The results of live horse racing drive horseplay games. We are a unique betting site holding more than 40 patents for a delayed reveal technology. The results of horse racing wagers drive all our game payouts. After the race runs, we convert the payouts into tokens to reveal payouts in fun and exciting games. There's a wait time to deliver your first wager package as the horses run the race. Thereafter, Horseplay uses an instant play strategy to advance purchase wagers assigned to your account so you no longer wait for the races to complete running. You simply select a wager pack to purchase and play games instantly.