DG
I purchased a gift that was supposed to…
I purchased a gift that was supposed to be delivered on a Friday, and it’s now been over a week with zero updates. The tracking doesn’t show anything—not even where the package is in transit. I’ve sent multiple emails and all I get back are useless, generic, AI-generated replies claiming it’s ‘on its way.’ No real support, no accountability, nothing. This is completely unacceptable. If you value your time and money, stay far away from this company. This has been one of the worst customer service experiences I’ve had.
Response from Hops Collective USAApr 23, 2026
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it is not to have clear tracking updates or timely communication, especially when your order was expected on a specific date. Please note that delivery dates are estimates and not guaranteed, and in some cases, tracking updates may be delayed depending on the courier. That said, we sincerely apologize for the lack of clear updates and the experience you’ve had with our support responses. This is not the level of service we aim to provide, and your concerns are completely valid. We would appreciate the opportunity to look into this further for you. Please reach out to us directly with your order number so we can investigate the status of your shipment and provide you with a more accurate update. Thank you for your patience, and we hope to resolve this for you as soon as possible.