Richard
Home Paramount has NO INTEREST in addressing CUSTOMER concerns….
I sent an email expressing my concerns about the service rate being increased every year without any notification or transparency regarding the amount of the increase. I only find out how much the rate has gone up when I receive the bill. I have been a customer for over five years too! I’m very disappointed that it has been a week and I still haven’t received a email response. Unfortunately, this is one of the problems with dealing with large companies—they often don’t seem concerned about losing customers because they have so many. Moving forward, I would not choose to use this company again. I’ve also decided to support smaller, family-owned businesses whenever possible. They tend to value their customers, provide better communication, and are more transparent about their pricing.