Neda T.
We could not be more disappointed or…
We could not be more disappointed with our experience working with Home Love Construction. We made the decision to completely move out of our home in advance of the remodel, placing all our furnishings in storage, leaving the construction crew free reign to make all the necessary renovations without obstacles. Communication during the entire process was dismal at best unless Home Love was asking for money. We were wrong to think that Home Love would be contacting us to say it’s time to order the flooring; it’s time to order the appliances, etc. If we didn’t actively ask about things, they would not get taken care of. We don’t know much about construction which is why we hired the "professionals" but we would’ve had more success and a complete remodel in much less time, had we hired our own independent workers. What should've taken 6-8 weeks, took almost 5 months. Almost every single task they did, had to be done a second time as they didn’t get it right the first time. This is partly why the remodel took more than twice the amount of time to complete. We were told that we would be sharing a project manager (PM) with other clients but would have our own dedicated crew which to us meant that they would be working at our home every weekday from 8am-5pm. This was not the case. There were days and weeks when no work was done as the sub was on another project. This led to extended costs for storage and housing. We picked out flooring and our PM contacted the flooring company with the square footage and required accessories. We provided them with a credit card to complete the purchase. We were left with 10 boxes of flooring after installation as the PM mis-measured yet Home Love refused to accept responsibility for the overage. They charged us for items that were never used in our home yet refused to credit us for them. We asked the owner/COO Brad Bachand to meet to voice our concerns and he blew us off. They lied to us and cheated us. Dishonest and utter disregard for client.