Homebox StoresReviews of homeboxstores.com

If there is zero i will put zero for this store ,very bad service!!! Poor customer service logistics problem issues for delivering the items not following the schedule of delivery date , wrong update of the team doing alibi just to cancel the delivery sched without calling or messaging the client to take the location. Pls check Order#9418699361599990001 And i also email a formal complain to you guys!!

The WORST company! No logistics, no competence. The drivers are rude and don't know the areas. The Wost and Unprofessional Customer Service!

⭐ 1 Star – Terrible Service / No Delivery Very disappointed with HomeBox service. Delivery was agreed today between 4 PM to 8 PM. I called them 5 times during the day to confirm the timing, but they never gave a clear update and they didn’t provide any driver number. They arrived at 8 PM and then left without delivering the furniture. I stayed waiting the whole day and in the end I was left without a bed, so I had to book a hotel for 600 AED or sleep on the floor. This is unacceptable and extremely unprofessional. I do not recommend.

its a scam company.. they never deliver when they say they will..i have been waiting for weeks for a cabinet..don't buy from them

Worst delivery experience ever! I specifically called one day before delivery to tell HomeBox not to come between 12 PM and 3 PM because I wouldn’t be home. They assured me the delivery team would call an hour before arriving. What actually happened? No call. Instead, I got a WhatsApp saying they were in front of my house. When I told them I wasn’t home, they just left—no attempt to reschedule or contact me. For a full day, I couldn’t reach anyone. When I finally called the call center to complain, they told me to wait 48 hours because my furniture was back at the warehouse and would need to be rescheduled. Absolutely terrible service, zero professionalism, no communication. This is by far the worst delivery experience ever, and I would never recommend HomeBox to anyone.

I am SORRY BUT HOMeBOX LOGISTICS ARE VERY VERY BAD, am sooo upset I ordered last year and waited more than 1wk for delivery, the day come I ended up paying cleaner for 5hrs to help me clear my bedroom for the new bed and cabinet and delivery never showed up, I scheduled 5 Jan 10am to 4pm, driver kept saying coming, I called their customer service twice and NO SHOW. Are they scamming people now also? All wasted plans My money My waiting time for delivery My off today Cleaner that I ordered Waiting for 10hrs This is the 1st time ordering from Homebox and failed I always buy from Pan emirates or IKEA, I gave Homebox chance and failed

We purchased a sofa and chairs 10 days ago, and at the time of purchase we were informed that the delivery would be on 3rd January, between 10 AM and 4 PM, which we agreed to. Since morning, I contacted customer service multiple times, and each time I was assured that someone would call me back. However, no one did. At 4:30 PM, I finally received a call informing me that the delivery would be at 5 PM. I waited the entire day expecting the delivery as promised. What is most disappointing is that customer service does not even have the driver’s contact details. This reflects extremely poor coordination and customer support. This has been a very frustrating experience, and I am extremely disappointed with the service. I will not be purchasing furniture from HomeBox again. The customer care is completely unacceptable.

Wish there is an option to give a negative ranking.....just using fake comittment as a strategy to increase the sales....a delivery was committed for the next day at the time of placing order (that too with a disclaimer that please place the order in next few minutes) however, post that the delivery date was changed to 3 days ....catching hold of customer care...while it's difficult....but eventually ends up as a futile effort....as they are available only to read out the scripts (which have been designed to say "no" to the customer in different form and shapes).... OVERALL A PATHETIC EXPERIENCE