Homebox StoresReviews of homeboxstores.com

I had a very disappointing experience with Homebox. My delivery was already delayed, but I still made sure everything was arranged properly. I coordinated with the driver, went down to reception, spoke to security, and confirmed everything so the delivery could go smoothly. The driver even told me he was coming up. I went back to my apartment and waited, but no one showed up. After 15 minutes, I tried calling the driver no answer. I then contacted customer care to understand what happened and to request that the delivery be completed. Instead of helping, I was told the driver had left and would not return. No solution was offered, no attempt to fix the issue, and no accountability whatsoever. This is extremely disappointing and far below the level of service expected in Dubai.

We are so disappointed of poor costumer service and the delivery. Will not suggest anymore homebox. I dont know how the management run this company and if they know about this issues. 👎🏻👎🏻

I wish I could give 0 stars. The delivery was supposed to be up to 4 pm and I should receive a call 30 min before. It’s 4:20pm and no calls - not to mention that I called homebox 4x for absolutely nothing, useless.

⭐ 1 Star (or less if possible) I had a very disappointing experience with Home Box. The service provided was extremely poor and unprofessional. The item I purchased was damaged almost immediately after installation — within less than one hour. This clearly raises serious concerns about both product quality and installation standards. What is even more frustrating is the complete lack of response from their team. Despite multiple follow-ups via email and contacting their call center several times, no one has taken my complaint seriously or even bothered to contact me back with a solution. This level of negligence and lack of accountability is unacceptable. As a customer, I expected at least basic customer service and timely support, but unfortunately, this was not the case. I strongly do not recommend dealing with them unless they significantly improve their after-sales service and customer care.

Homebox UAE, Worst customer experience ever, i dont recommend to buy from them: I have place an order, and paid the delivery fees, and fixed a delivery date for weekend. I waited full day, then no one came for delivery, and when i called to check, they informed me that my item was rescheduled...no one took the time to call me and inform me that, wasting my full saturday. and when i asked ok i want to cancel my order, they said ok but delivery fees will not be refunded. Customer service at homebox lacks the Custome Service best practice 101 even... very tactical, dont care about client and they just care about the extra they will make from delivery when a client cancel...worst ever experience! first and last time

Worst delivery experience. Took the a month to deliver the right items and assemble them. Spent my leave days on their frustrating delivery.

I had an extremely disappointing experience with this company. They repeatedly extended the delivery date on their own, and when we contacted customer support, they falsely claimed that we had changed the delivery date ourselves. This is completely untrue. We confirmed the delivery multiple times through their online link, yet the date kept getting pushed back without our consent. What made the situation worse was the very poor behavior of the customer care agent. Instead of helping resolve the issue, he was rude, dismissive, and unprofessional. He even accused us of lying, which is completely unacceptable when we had clear confirmations from their own system. The entire experience was filled with false promises, lack of accountability, and terrible customer service. A company should at least take responsibility for its mistakes instead of blaming customers. Based on this experience, I would not recommend their service to anyone.

Dear Homebox Team, I would like to follow up regarding the refund amount of AED 363, which is still pending. It has now been almost two months, and the refund has not yet been processed. This situation is very disappointing, and the delay reflects poorly on the level of customer service provided. I kindly request your immediate assistance in completing the refund as soon as possible. If the refund is not resolved promptly, I will have no choice but to share my experience through reviews and social media platforms. I look forward to your urgent response and resolution. Kind regards, Marjorie Ticket #361860