Homebox StoresReviews of homeboxstores.com

VERY DISAPPOINTING WARRANTY SERVICE We bought a dresser from HomeBox for our baby, but the top started lifting and swelling even before we used it. The dresser has been completely unused because we purchased it in preparation for our baby. We reported the issue, and HomeBox sent a staff member to inspect it. After seeing the dresser, we were told that the top would be replaced within 2–3 days. We waited, but received NO UPDATE whatsoever. We had to contact HomeBox ourselves, only to be told that the case was already CLOSED and the warranty was rejected because the item was supposedly “MISUSED.” This is extremely frustrating and unacceptable. How can an item be “misused” when it has never even been used? What makes this worse is that their own staff inspected the dresser and initially confirmed that the top would be replaced. Then, without proper explanation or evidence, the warranty was suddenly rejected. We bought this specifically for our baby and expected a new product in good condition. Instead, we ended up having to chase HomeBox for a resolution and were blamed for a problem we did not cause. Very poor after-sales service. HomeBox should take responsibility for defective products instead of simply closing warranty cases and blaming customers. ⭐ Would NOT recommend HomeBox based on this warranty experience.

The after sales service was the worst They damage the dresser, Also they bring the screwes that not fit on the wardrobe.. i have a compliment from 7 days now and no one give me a solution for my compliment

An after-sales experience that seriously affected my confidence in the brand My experience with Home Box UAE – Abu Dhabi has gone far beyond a delayed installation. Repeated follow-ups, formal escalation, cancellations without prior notice, and commitments that were not honored have all contributed to a very disappointing after-sales experience. At this stage, the main concern is no longer the installation itself, but whether customers can rely on the support they receive after the purchase. Based on my experience, that confidence has been seriously affected.

Very bad service and quality

If I can remove all stars I would do it. The customer service are only trained to say “we will raise yr concern to the team and get back to u”…. Nothing happens. I purchased a corner sofa. Delivery was scheduled to be on Saturday. The delivery wrote my mobile wrong. So driver eventually contacted a wrong number. So I didn’t get a call, neither did I receive my sofa. When I complained, they said that they don’t work on Sundays and therefore the delivery will be on Monday. This is the worst delivery and customer service.

Absolutely Worst Experience with Home Box! The product delivered was of terrible quality, and when I requested a return, I was simply told that it was against the Home Box policy and that once the product is delivered, it cannot be returned. What kind of customer service is this? Selling poor-quality products and then hiding behind an unreasonable return policy is completely unacceptable. Extremely disappointed with the product, customer service, and the company’s attitude towards customers. I would strongly recommend thinking twice before purchasing from Home Box. Worst experience ever!

Worst expirence while facing the order on the homeboxstores.com website. website shows stock is available but after placing order confirmation, immideatly order gets cancelled,and refund is intiatiing. this is worst. if the item is not available then can update to outof stock. how the user will know this item is not there... worst expirences with homebox

My experience with HomeBox KSA has been extremely disappointing and frustrating. I purchased a product from HomeBox expecting good quality, durability, and reliable after-sales support. Unfortunately, the product developed a serious issue despite being used normally and without any misuse. This has raised serious concerns about the quality and durability of HomeBox products. The biggest disappointment was not only the product failure but also the way my warranty claim was handled. I contacted HomeBox expecting a fair investigation and a professional solution. However, instead of properly addressing my concern, the after-sales team repeatedly closed my requests without resolving the issue. It felt like the main goal was to close the complaint rather than genuinely support the customer. HomeBox completely relied on an assessment that concluded the product was "misused." However, they did not provide any proper explanation or evidence to support this conclusion. They refused to provide me with a copy of the assessment report, even though this report was the main reason used to reject my warranty claim. As a customer, I believe I have the right to see the details, findings, and evidence behind such an important decision, especially when it directly affects my warranty rights. A professional company should not simply reject a customer’s complaint based on an internal assessment without transparency. There should be a fair process where the customer’s concerns are heard, the product condition is properly reviewed, and all findings are clearly shared. Despite my repeated attempts to communicate and explain the issue, HomeBox continued to close my requests with the same response. There was no serious effort to investigate whether the issue could be related to manufacturing quality, material failure, or a product defect. Instead, the responsibility was placed entirely on the customer without providing convincing evidence. This experience has completely changed my opinion about HomeBox. A company’s reputation is not only built on selling products but also on how it supports customers when problems occur. A warranty should give customers confidence and protection, not become a process where claims are rejected without transparency or proper justification. I expected HomeBox to take responsibility, provide a fair solution, and treat me as a valued customer. Unfortunately, the lack of transparency, poor communication, and repeated closure of my requests have left me highly dissatisfied. I would strongly advise customers to carefully consider the level of after-sales support they may receive before purchasing from HomeBox. Good customer service is proven when there is a problem, and unfortunately, HomeBox has failed to provide the support and accountability I expected.