Homebox StoresReviews of homeboxstores.com

Very bad quality furniture and extremely unprofessional staff with no ability how to communicate for any query.

They can not manage warehouse and derivery date. I bought sofa and they scheduled 8 of Jan morning. But they didn't deliver, they didn't call. I called customer center, she said it's not our problem. They said the problem is from warehouse. The warehouse is not home box? I can not understand what is she saying. Even home box staff called me last Friday to confirm delivery time and date. She said 8th of Jan morning. What is this. Delay is ok, but I'm tired about their lie and excuse. They have bad system.

The worst customer service ever, I called them so many times requesting to install the chairs. They didn’t do anything and they didn’t follow up I have requested to get the customer service manager email or number, they refused to give it to me and they were very impolite specially a guy called Khalid he was very rude. It’s been 7 days and they didn’t do anything

I order full bed room set to be delivered to 3 rd Jan 2024 Home box the worst experience the bigning of the year deliver timing was 10 am to 2 pm but no one inform or call I had to call them and ask the where is my item any the person who answer his name is Abdullah the worst customer service giver he inform me he don’t know when my item to deliver cause one of the item is missing. So I have to wait for another delivery but he don’t even now when to be .

Minus minus is the rate for HOMEBOX!!! First, they delivered damaged nightstand. When I asked them for replacement, they said it’s “usage-related” (mesning I scratched the product) and won’t be able to replace it🤦🏻‍♀️ plus it took them 2 weeks to reply. Second, we got the matress as well. After only one month of usage, it’s ruined. They even sent their technicians to confirm, they did, still no action taken from homebox! Very disappointed. Truly unprofessional/rude staff, lack of knowlegde and ot top extremely low products quality!

Extremely dubious company. Ordered something via their official site on Amazon. They subsequently tried to charge me shipping which was included. Then they failed to deliver the items on time and finally, I discovered they were selling the same product on their own website for 14% cheaper. I tried contacting them via Amazon and got an out-of-office response saying they'd be back in one week. To be avoided.

Please make this complaint text as professional as possible: Worst purchase ever! I went to the store in Oasis mall on dec 27th to buy an item. I was promised and ensured delivery on dec 31st as I told them I won’t available in January. A person who might be an assistant manager made some phone calls to ensure delivery on Dec 31st , and he said that it’s confirmed. The system was down so they had to issue me a manual invoice which clearly states delivery in Dec 31st, signed by me and the salesperson. I made the purchase provided that I will be delivered the item on Dec 31, as I won’t be available in January. The very next morning (today) I receive a text message stating that the delivery will be in Jan 4th! I was shocked by that, as I clearly mentioned yesterday that I will only buy the item if it gets delivered on Dec 31st, and they agree and arranged it and got the invoice accordingly. So I called the customer service line and use the WhatsApp customer service to voice my concern about this delivery date error, only to be faced by “this invoice is manual , we can’t do anything to help you, the system says January 4th therefore it will be delivered in January 4th!” The person on the chat box made me seem like a liar saying that I bought it without a delivery date although I clearly mentioned that the person who was helping me ( probably an assistant manager) made phone calls to ensure delivery was set on Dec 31st, and after he was positive of the delis date he came to me and told me it’s confirmed so I made the payment and is clearly shown in the invoice. The person in the chat box made me seem like a liar by completely ignoring the sequence of event and saying delivery date has not been assigned due to the system being down which is NOT the client’s fault and shouldn’t suffer from it. He texted “You have confirmed in this chat that store system was down which means you have been provided with the invoice you have before placing the order in the system and before booking the delivery which is why the invoice you have does not have an invoice or order number”. Highly unprofessional! I need my delivery to arrive on Dec 31st as promised to maintain the store’s credibility.

its zeroooooooooooooo star. very bad experience. i make order week before and i am still waiting the order. and i paid also. more over i received the courier people call also and they still on the wayyyyyyyyyyyyyyyyyy (five days). order number # 9477987061