Homebox StoresReviews of homeboxstores.com

I ordered a 6 door wardrobe they made the delivery yesterday but not fitted fully. One door is not yet fixed as they forgot to bring 2 hinges. When i asked them to fix the next day. They said they cannot come next day. Maybe the day after that. It is not safe to keep one huge door outside just like that. There is no safety. I have small children. It could fall and break. My question is without all the materials why the item is being delivered ?

Awful delivery service. Customer service not very helpful. Will never order again from them.

I want to share my experience with this company regarding their delivery service so that other customers can benefit from it. Over two weeks ago, I purchased a set of items through their mobile app: a mirror and a set of 6 chairs for dining table. There was a delay in the delivery, and they extended the delivery date by six days due to weather conditions. I understood this even though other companies I had deliveries with only delayed by a day or two. When the order arrived, I found that the mirror was broken. I requested a replacement, but I was surprised to find out that they did not have a replacement policy, only a return policy. When I returned the mirror, they did not refund the delivery fee and deducted it, even though this was not my fault. As for the set of 6 chairs, after some time, the chairs arrived but during assembly, it was discovered and forgot one chair and only delivered 5 chairs . Two days later, they came back but brought a chair in a different color. The delivery team apologized and said they would bring the correct chair the next day. Two days later, they brought the chair, but upon trying to assemble it, they realized that the fabric color was wrong. Despite numerous communications via phone, WhatsApp, and email, the missing chair has not arrived as of the moment of writing this comment, and there is damage to another chair received.

Never trust . Bad experience with delivery persons and customer care . They will give you appointment don’t trust and don’t lose your day , they will not come . I made a call to the customer care and what the agent told me exactly is , “ they ( delivery agents) have other deliveries also after finishing that the will come , that’s it .” That’s it ? Look at the a language they are using. I didn’t receive my item, I paid the amount .

Pathetic and horrible service. I had bought a bed and side table and promptly returned the next day and cancelled the order and delivery. It has been over 1 month that they didn't return my money. They are giving false promises for refund. Worst company to deal and work with as their customer care is very bad and unprofessional.

Horrible quality, no adequate customer care support, absolutely unprofessional company. I have purchased a bedroom set, dressing mirror came with stains on it, chasing for replacement for almost 2 months already and after all they are sending replacement with stains on it again! Do not recommend anyone to get anything from their online store as you would regret it, their quality is just pathetic and on top of that there is no solution for your complaints as their customer care is just useless, they are either not replying on emails or delaying, they have sent me inspection in the between but could not make a simple quality control of the replacement before delivering replacement with exact same issue and ink stains that cannot be removed from the white surface! Just awful!

Recognisably low quality. Item are not returnable! Assembling is horrible. Assembly team are rude and disrespectful. Bad customer service.

This company doesn't make clear, products that can't be returned.Even if you can, they will make you sweat for it. Extremely disappointed