Homebox StoresReviews of homeboxstores.com

Very disappointing experience with Homebox. I paid for an item at Homebox BurJuman and was advised to collect it from Homebox Sharjah City Centre. When I received it, the item was dirty, but I decided to clean it myself. Unfortunately, after bringing it home, we discovered that the screws and some parts were missing, so we couldn’t even assemble it. I’m very disappointed to receive an item in poor condition and incomplete. I hope Homebox improves their quality checking before releasing items to customers.

Very bad customer service and delivery service. They give the wrong product and takes time for them to give the replacement and no one will call when they gonna deliver the item. Everyday i keep on calling them 20times to follow up my item for delivery but they keep on saying they will follow up. I will never buy in homebox specially online. I hate the service that i experience to them!!!!!!!

Worst company ever! The customer service team is horrible! They do not solve any issue, they do nit help and they have a super arrogant attitude. Do not buy from this company, it will cause you issues with deliveries, they are NOT reliable and NOT professional! Horrible!

⭐ 1 STAR – EXTREMELY DISAPPOINTING DELIVERY AND CUSTOMER SERVICE My experience with Home Box has been extremely disappointing, particularly when it comes to delivery, order management, and customer service. I placed my first order for home delivery, and it took 9 days to finally arrive. During that period, I contacted customer service repeatedly — more than 10 phone calls and approximately 10 WhatsApp conversations. I also raised a complaint and escalated it, but the escalation did not result in any meaningful resolution. I decided to give Home Box another chance and placed a second order. This time, I deliberately selected store collection instead of home delivery, specifically to avoid the shipping and logistics problems I experienced with my first order. Unfortunately, I am facing the same problem again. The order is still not available for collection. So I have now experienced serious problems with two separate orders using two different fulfilment methods. The biggest problem is not simply the delay. It is the complete lack of ownership. Customer service repeatedly gives apologies and standard responses, but nobody seems to actually take responsibility and resolve the issue. You can call, explain the problem, raise a complaint and escalate it — but eventually you are back to the same answer: “We are sorry” and “we will follow up.” An apology without action is not customer service. I expected a professional retail experience from Home Box. Instead, I have experienced delays, poor communication, ineffective escalation and a frustrating customer-service process where I have had to repeatedly chase the company for something that should have been handled internally. The fact that my second order was specifically changed to store collection to avoid the shipping problem, yet still has not been made available, makes this look like a much wider order-management and coordination problem rather than simply a courier issue. Very disappointing experience. I sincerely hope Home Box management reviews its delivery, fulfilment and customer-service processes because customers should not have to spend this much time chasing their own orders.

Ayesha in the Silicon Central mall was incredibly rude, offered no solutions when we were disappointed that our order was not arriving on the day we had paid for it to delivered. When her colleague tried to offer a solution, she completely stopped it. We want a refund or a delivery today or tomorrow - we were told we couldn’t have one unless we paid 100 AED even though they admitted it was there technical mistake. She then tried to humiliate one of her colleagues in front of us by saying “he will pay for it” in front of us and other customers. We are disgusted by this belittling behaviour she showed to her own colleague and unprofessional conduct in this whole situation.

LThis is my second experience with Home Box, and unfortunately, it has been horrible once again. The level of customer service is extremely disappointing. There is a complete lack of communication, accountability, and willingness to actually resolve problems. You can contact customer service multiple times and still receive no clear answer or meaningful solution. What is particularly frustrating is the attitude of some customer-service representatives. Instead of taking ownership of an issue and helping the customer, you are made to feel as though your problem is an inconvenience to them. A company can make mistakes, but what matters is how it treats customers when something goes wrong. In my experience, Home Box fails badly in this regard. After giving them a second chance, I can honestly say that I will not be giving them a third one. Extremely poor customer service, extremely poor follow-up, and absolutely no sense of accountability. I would not recommend Home Box based on my experiences.

Leaving a review because I am so fed up of this company. Every time I order something from them I just have the worst delivery experience and customer experience and it's just not worth buying from them. My items have NEVER been on time even though I confirm my delivery date with them and pay extra for the delivery date. They just don't show up on the delivery date and wait for you to contact them before they do anything. Even then it's "we apologise for the delay and a member of our customer service team will be in touch". Useless company and I genuinely will not buy from here again even though it's cheap (which is what you pay for by the way... stuff that falls apart within a few months).

Very bad costumer service!