Homebox StoresReviews of homeboxstores.com

Do not buy from Homebox. I’ve bought a bedroom set which has scratches and damages. It’s been more than 2 weeks without any solution. The customer service just giving promises without actions. من اسوأ التجارب عند سرائي لغرفة نوم من هوم بوكس و بعد التركيب لاحظت وجود بعض الملاحظات مثل الخدوش و العيوب المصنعية و عند التواصل مع الشركة في نفس اليوم يتم التأجيل في كل مرة و لا زلت انتظر منذ اكثر من اسبوعين لحل المشكلة و للاسف لا يوجد اي يود سوى الوعود الكاذبة بالحل في القريب العاجل

one of the worst experience ever, ordered bed, side table and mattress in the store, after 5 days things got delivered but the parts of bed have been missing. they went as it is promising to come back next day to assemble and since then my nightmare has started, now i have paid full amount and have a non assembled bed in my bedroom which is unusable and occupying space and i cannot even go ahead and buy a new one till refund is confirmed....most horrible company, will suggest everyone to stay away from homebox !!!!!

Horrible experience! Just received delivery of the sofabed finally at 10 pm when the delivery was supposed to happen between 4 to 8 pm. The sofabed was missing the legs and one cushion! So it's just lying in the living room unassembled.

Horrible Experience – Absolutely Disappointed I’ve had one of the worst customer service experiences with Homebox. I ordered furniture and was given a delivery schedule for Friday between 10 AM to 8 PM. I called their hotline days before to inform them that deliveries in my building are only allowed until 7 PM, and I even had to get a permit from the community center to ensure security would allow it. I followed up not once, but twice before the delivery to remind them clearly that the items must arrive before 7 PM. Despite all that, 6 PM came on delivery day and still no sign of the items. I called the hotline again and instead of offering help or escalating the issue, they told me to call the driver myself. When I spoke to the driver, he casually said he’d arrive at 7:30 PM — completely disregarding everything I had communicated. I was furious. No one at Homebox respected the time, effort, or planning I had put in to make this delivery smooth. Even after several more calls, no one from their team was willing to help. They just shrugged it off like it wasn’t their problem. It was honestly a nightmare. Unprofessional, inconsiderate, and utterly frustrating. I’ve never dealt with such poor customer service. I will never recommend Homebox to anyone.

I bought a white rug with black streaks, but what arrived was half-brown, covered in dust and stains—clearly repackaged. And that’s not even the worst part. It’s been over a week, and they still haven’t picked it up despite daily promises. Every day, I’m told someone is coming, and every day—no one shows up. Their courier seem dishonest as they were repeatedly claiming they attempted pickup, but I know for a fact they haven’t—I’ve been forced to work from home waiting for them. They cancel my return requests whenever they feel like it, and I’ve called over 18 times, yet nothing gets done. I’m now forced to leave the rug outside my door because I’m traveling, and I can only pray they actually pick it up. To make matters worse, customer service blatantly told mistruths yesterday—I called at 8 PM, and they assured me someone was on the way. I stayed awake until midnight. No one came. Please It’s not worth the frustration. If you must buy something here, buy in store and only take what you can physically carry out yourself.

the worst delivery service you can meet in this country. complaint no.7481478

I HAD A TERRIBLE EXPERIENCE. I waited at atleast 20 days for this stupid order. One time they called on the delivery date. Just one call . I don’t think it ring completely. I missed that call and I call them later they said they arrange a delivery in 3 days. I waited . No delivery no nothing. . They never call again or come. I called them after why isnt it attempted delivery again. They said i need to book a delivery date. And their available delivery date is only after a week. I had no way but to book that date. I set a reminder and everything so that i don’t miss their call. After a week on the date of delivery , in the morning they called me and told me, the product is out of stock and there was only 1 item available and it is damaged. what should i do? Even if i order from china, i get it delivered in 5 days. If they cant do their job just quit and do something else. Don’t waste someone else’s time. If i need to get something delivered, i need to book a date, but the delivery date is provided at their convenience , after paying almost 100 aed delivery fee. What kind of service are they providing. If you need something, book from somewhere . NOT HOMEBOX.

I had a terrible experience with homeboy, especially at their Hamdan street branch.i picked out a teas set, only to end up buying something completely different due to their mistakes. After waiting an entire week to receive my order,I was shocked to find out that they had picked something else for me! The worst part is their complaints center. Instead of fixing their mistakes and delivering the correct item, they expect me to wait even longer.and they expect me to drive back 40 min to the store to sort out their error. This is beyond frustrating. I regret ever shopping there. I wouldn’t recommend it to anyone