Homebox StoresReviews of homeboxstores.com

After sales disaster. they might deliver a damaged piece and leave you with it for ages before taking action despite multiple calls and follow ups.

Pathetic after service, we purchased the bed last December, and now it's broken. Screws are out, the wood frame made of low quality cardboard. calling for many days to customer service but no response. Never recommend anyone to purchase from this store.

Very bad experience with Home Box always. I have stopped purchasing items from them because they do not honor the warranty they promise and provide very poor customer service. Please do not trust the warranties they claim to offer — it’s really a waste

Very Pathetic service, even after getting assurance by the manager for an update regarding the delivery there was no update and I was the one following up the whole day for the delivery making numerous calls for an update. I had booked a sofa a week ago for which I was given a delivery date of upcoming Friday which didn't happen since the delivery team was busy at another point hence rescheduled to Sat for which I have been following up the whole day. None of the customer service team along with the manager cared to keep the followup or provide a resolution to the escalation raised and the item still remains undelivered. They don't care for the customers concerns.

On 18th June 2025, I purchased four items, but only one—a single-seater sofa—was delivered in good condition. The TV unit had missing parts and was left unassembled; the delivery team promised to return the next day but never showed up. The side table had rusted legs, and the coffee table came with incorrect tabletops. It’s been two weeks, and despite making over 20 calls, there has been no resolution. The worst part is that they left loose screws and sharp pieces scattered on the floor—an extremely unsafe situation with my one-year-old baby crawling around. No action has been taken despite repeated complaints. Extremely disappointing.

I am extremely disappointed with this company. I placed an online order expecting a basic level of professionalism and reliability, but after more than 15 days, the items have still not been delivered. Despite several follow-ups and assurances from customer service, there has been no action, no update, and no accountability. The complete lack of communication and disregard for the customer's time is unacceptable. This experience has been frustrating and unprofessional. I strongly do not recommend this company to anyone expecting timely and reliable service. This is not how serious businesses treat their customers.

This store is very riduculous letting you to wait 3 weeks for the return items and no refund poor customers service at very slow at all you guys should shutdown!

I bought 1 cupboard and they contact me to make sure there is a space to put it, after 1 week when they come for delivery they said the room should be empty to fix it it is special model!!! They did not give any solution , they refused to replace the cupboard with other model that can be fixed! They just wanted to take it back with no solution!!!!! Although it is their responsibility to explain to the customer the space needed before they deliver! I asked them at least as it was their mistske to remove the bed so they can fix it, they refused and said this police!!! For them Policy but what about the customer!!! They do the mistake and not take responsibility!!! I will never deal with them again, they don't care about the customer just for their money.