Homebox StoresReviews of homeboxstores.com

Guys stay away from this company, they make you pay then the start to play hunky punky business with you, its been a week am waiting for my bed and their customer service is the worse no solution whats so ever. it was a mistake and i learned from my lesson.

I had a very bad experience with Home Box Ajman. I placed and paid for order #29001003977920251123 and received a confirmed delivery time between 4:00–8:00 PM. My family and I fully prepared the house exactly as requested by the delivery team — clearing space, turning on the AC, and staying at home the whole time. I followed up three times during the delivery window, and every time they told me “the team is coming” or “10 minutes only.” After waiting for hours, the final update came at 8:40 PM and they told me that they would not deliver at all. This was extremely disappointing and unprofessional. My whole family stayed home all day, cancelled our plans, and trusted their promises. Instead, we were left waiting with no real communication and no respect for our time. This experience broke my trust completely. I hope the management takes this seriously and improves their delivery service and customer communication.

There’s a reason why it’s ‘cheap’ don’t be fooled by the price! Worst customer service ever! Double order made and deducted, delivery date changed without notifying me! No one calls you back, you spend the same amount again following up on calls and messages!! Simple sorry for the inconvenience through email……do frustrating!

Very Unprofessional Assembly Crew from Home Box I ordered a media unit and a 5-door wardrobe from Home Box. I had kept enough space in both the living room and bedroom for installation, but the assembly team insisted that I completely empty the bedroom so they could lay all the panels on the floor. They even said they would take the items back to the warehouse and charge me extra if I didn’t. To avoid paying more, I had to agree — and they ended up using the entire bedroom, living room, and even the open kitchen counter to assemble everything. I’ve never seen such an unprofessional and inconsiderate assembly team. Do customers really have to clear out their entire rooms before getting furniture installed?

First time to ordered but never again it was cancelled! They informed me that the item is not available on the day of delivery! I ordered that aweek ago how come they didnt call me ahead of time?! So i can change the item! Dont order online!!! So upset!!😡😡 Waiting for my refund!!! I went to ikea instead the nextday free delivery✅

absolute waste of time and effort. I ordered end of Oct, got a delivery slot on 1 Nov where no one showed up. Called their customer service to get driver details and even messaged driver directly who ignored me. Then had to call their customer services several times to schedule another date, eventually got one 10 days later and guess what... no delivery. I dont have time to sit around and wait for them to not show up. I will avoid ordering from them.

Unfortunately, my experience with Home Box delivery was extremely disappointing. The delivery team that came to our home was completely unprofessional. They don’t listen, they don’t cooperate, and they showed zero respect in communication. They even argued and caused unnecessary issues with my husband for no reason. What made it worse is that even when their manager tried to intervene, they still refused to listen. We also contacted the main office, but there was no support, no follow-up, and no attempt to solve the problem. Honestly, I do not recommend allowing Home Box delivery teams into your home. The service, professionalism, and customer support are all below expectations.

Very bad service I had brand new Sofa bed less than 6 months There was sound in spring ,I called for maintenance ,they collected it and returned it back after longtime when I complained about the delay, the piece returned dirty with stain and dirt of fingerprints everywhere and they took it back for cleaning then returned again dirty and additional scratches in the Sofa-bed leg I will complain about the bad service in customer protection in UAE and I recommend each and everyone with bad experience to do the same , they keep on visiting and collecting the furniture and return back with additional damage