Homebox StoresReviews of homeboxstores.com

I have purchased few items in the past, yes its poor quality but the low cost somehow justifies it. Recently purchased standard priced bed mattress and really disappointed about the quality of mattress, selling soft mattress as firm and the mattress has squeaking sound when someone lays down. very poor quality and standard market price. the worst part is customer service is nearly non existent. Does not know how to answer customer and how to close the case rather they start playing avoiding tactics. Home box , Never again!!

negative dont buy , there delivery is useless waited 1 week and still not delivered. Dont buy here poor customer service

I had a very disappointing and frustrating experience with HomeBox. The cupboard delivered to me on 24 December 2025 at around 4:00 PM arrived in poor condition. The mirror was broken, and the cupboard had many scratches, which is completely unacceptable. After waiting the whole day for the delivery, this was extremely frustrating. The delivery contractor promised that the cupboard would be replaced the next day (25 December), but until now I have received no calls, no updates, and no visit. No one came back as promised. This experience was highly unprofessional, with poor communication and lack of responsibility. I expected much better service from HomeBox. I hope management takes this seriously and improves their quality control and customer service, because this level of service is not acceptable. ⭐ Rating: 1/5

An absolute nightmare to deal with this company. My order arrived three weeks late and the order was completely different from what I had ordered. I requested a return and promptly provided photos of the boxes as asked but to this day no one has responded. I then called to request a refund. It has been over two weeks and despite calling me three separate times to confirm a pickup, no one ever showed up. I had to repeatedly change my plans because of this, which caused significant inconvenience. They are cheap for a reason and it’s not worth the headache. Completely unprofessional experience. Never again.

I purchased a sofa set from HomeBox Fujairah after being clearly informed that it was the last available piece. I was assured that they would try their best to deliver it and later received an official message confirming that the delivery was scheduled for Saturday, with a warning that delivery charges would apply if I cancelled or was unavailable. Because of this, I stayed in my room the entire day to ensure I was available. However, the delivery never happened. When I called HomeBox around 5:30 PM, I was told that the system shows they tried to call me and that I did not answer. This is completely false. I checked my phone thoroughly—there were no missed calls, no call attempts, no messages from HomeBox at all. Providing false information in your system to cover a failed delivery is unacceptable and highly unprofessional. Customers are penalized with charges for cancellation or unavailability, yet when HomeBox fails to deliver, there is no accountability. This experience caused unnecessary stress, wasted my entire day, and shows a lack of honesty and customer service. I strongly advise HomeBox management to review their delivery coordination and stop blaming customers for internal failures. Very disappointed. I expect proper action and accountability from the HomeBox review and customer care team.

I waited 8 days for a King size bed I ordered on Homebox app, & when their delivery team turned up they started misbehaving. They were highly unprofessional people who left the item unattended & unassembled and that too without taking the receiving from me. I told them that I have installed the new flooring in my bedroom so when you are fixing the bed please be careful, to which they said they are not responsible for anything. I was on an official call & asked them to wait for 2 min until I come back to which they said they cant wait. They raised their voice on me after which they left the item without fixing. When I raised the complaint with Homebox customer service team, they were unable to resolve this issue, in my opinion Homebox customer service team are good for nothing, especially agents like Hassan, Anas & Joanna. It was only Marha who promised that the new fixing team will come tomorrow to fix my bed but lets see if she is able to honor her commitment or not. All the time, I kept on asking to speak to their manager but their customer service were persistent of not putting their manager on the phone. An absolute NO for future purchases. NOT AT RECOMMENDED. IF THERE WAS AN OPTION TO RATE LESS THAN 1 STAR I WOULD HAVED RATED NEGATIVE FOR HOME BOX!!!!

Can I put a negative rating? They have delivered just last Monday our dining and sofa set. Here's what I've experienced: 1. 1 of the chairs was damaged, we haven't noticed at the time but after an hour or two, we realised there was a huge scratch in the chair. I've reported this and until now no one is calling me back about replacing the item. 2. They forgot to bring the other part of the center table. The delivery guy told us they will come back the next day but they did not. I called customer service and told them to call me for scheduling because it's not everyday that there are people in the apartment, we're all working. They called me today telling me they're on their way. I called the customer service and they told me to reschedule, it will take again another week. Ridiculous!!! Considering it was their mistake ;(((

للاسف تحربة لا تكرر من اسوء الشركات اللي تعاملت معاها zero customer service الاوردر اخد ١٢ يوم وصل بدون فاتورة وبدون اي ورقة توقع انك انت اللي استلمت الاوردر ولما اتصلت ان في خطأ بالsize بدي بدل بس ماحدش بيرد بقلولك البوليسي هيك يا اخي وين البوليسي مكتوبة مافي فاتورة ولا استلام حتى البقالة بيدوك فاتورة لو اشتريت شي بدي بدل سايز بس ماخدا بيرد حافظين مش فاهمين بيردو عليكي نفس الجملة البوليسي يعني كان اخبط راسك بالحيط مافيك تعمل شي مابنصح اي حدا يتعامل مع هيك شركة ضعيفة