HolidayKeepersReviews of holidaykeepers.com

We rented “174 Acre Luxury Mansion with Private Pool” in Wilkes Barre Pennsylvania for our parents 80th birthdays. In total there were 22 of us staying for 3 nights. Although we enjoyed the sitting area outside, that accommodated all of us and the indoor bar area, this house was not maintained well. The lawn was not cut and the grass was up to our calves in spots, the “beautifully maintained trails” were overgrown. There was broken glass on the ground around the fire pit. Upon arrival the pool wasn’t clear and we were told it was caused by the well, but was swimmable. By day two the pool was green. The property manger came and took a sample of the water, and added chemicals but it remained unusable. TV’s were hung in the house but the cords didn’t reach the outlets. One of the hot tubs was broken and the other was filthy. The air hockey table had no puck and the foosball table had no ball.There was no hot water for showers. The worst part was the air conditioning was broken in most of the house. When asked for it to be fixed we were told the AC company was supposed to have come a few days before our arrival but they were too busy. Had we known this in advance we could’ve brought fans as we had elderly and medically fragile people with us. These are just some of the issues we encountered. After weeks of going back and forth with Holiday Keepers, we were finally given a refund of only $1700. Considering we paid over $12,000, we believe they could have done better than that for us. I would not recommend using this company as the customer service is subpar.

We stayed at 1700 Jumper Rd PA… in the photos rooms had giant tvs … a home movie theater … when we get there some of the tvs werent close enough to and outlet so couldnt be used … just props it seems . The tvs that did have power had no remotes no access without trying to mirror from phone . They brought in portable ac units . But there weren’t any exhaust tubes to connect to windows so the front of the unit blew out cool air while the back was blowing out hot air into the room … useless . Property Landscape was not mowed . Pool …,,, jacuzzi dirt.No hot water. Everyone had to take cold showers…. Sections of the house outlets weren’t working … while there they had to send electrician to replace a breaker . After looking up reviews after we were disgusted with what we got compared to what was advertised we discovered same issues were posted years before . Nothing resolved . We did receive a small refund . Overall BEWARE !!!! Stay away !!!!!

The house has great natural lightening and is large but I would never stay again. Im not sure if we stayed at a house that has been neglected compared to the upkeep of your other homes but this one does not amount to the ratings you have as a company. For the amount of money you pay per night, it's not worth it. When we book a house, we always look for a hot tub, when we arrived and started checking stuff out we noticed the hot tub isn't working. I reach out about it and I'm given a number to call. The woman on the phone states it hasn't been working. So why weren't we notified of this? A hot tub is a selling point. This is false advertisement. She then proceeds to say since we didn't stay the full night (it's almost 7pm) we could leave and find a new place. There were 16 of us! Talk about poor hospitality. On top of it throughout the whole house, there are 5 wash clothes. If you put in your message that there are clean towels and linens, there should be enough for every guest. Prior to arrival you asked how many people would be staying so that's what you should plan for. I then make a comment that that's what they do in hotels and the reply is this isn't a hotel and not everyone uses wash clothes. This is a joke right? I asked what type of coffee machine is at the house and on arrival that wasn't even right! A screen to the window is broke. The oven is broke and I'm told you'll fix it after our stay. How about sending someone now so we can use it to cook food?! The pictures do not match. The beds are not the same. The furnishings are not what is in the house. Another sign of false advertisement. We had to do some adjustments to accommodate people because some of the rooms have switched up to what beds are in there and it's not stated on the website that changes have been made. Since the beds are changed, we had to use the pull out couches. Since the couches turn into beds, you'd assume linens come for them since linens are provided but no. They did not. And let me tell you, the upstairs pull out couch is disgusting with staining. How can you be a proper renter if you cannot keep your information up to date? After booking is when I realized it is a company that runs this house so I know next time to always stick to private renters because they are more accommodating, understanding and there for the guests. This is the most money we have to put out for a house and received the worse treatment. Everytime I reached out about different things, I never was told how they could make it up to us. NOW looking back at the site, they've updated their pictures AFTER my complaint trying to get my money back acting like everything was in order.

This is the worst travel experience I’ve ever had. The house was dirty, filled with loose dirt, nails, cockroaches (!), and stained sheets/mattresses. It was not suitable for any visitors, and matched none of the listing’s photos in reality. When I called to inform Holiday Keepers that it was unacceptable, they berated me and cursed at me. These people are swindlers without a local presence. Don’t trust them! They’re trying to skirt around Air BnB by offering discounts if you book on their site - don’t do it! Horrendous. 0/10 rating.

After the trip the estate manager accused of us of breaking a bed so now they won’t give us our $500 dollar security deposit back. They said they were going to show us photos of the broken bed but haven’t ever gotten back to us about the security deposit so I’m guessing they are just trying to keep it.