Hobby ZoneReviews of hobbyzone.com

Initially, I received a confirmation that my order was placed. Then nothing.....silence from the company when asked about when order will be shipped. No response. Two and a half weeks later and still no response. Their website is horrible for trying to check your order status. Sorry! There is no order status page. Good luck with this company. Never again! Negative stars if I could rate them like that. Update: Approximately one month after ordering, I did receive my order.

I purchased an RC plane and it did not have 2 y wire harnesses. I have tried to contact them to get them to provide them as it should have been in the packaging. No response and no phone number to call. Having to pay $40.00 for new ones, so frustrating. They were out of the harness, but when they contacted me to tell me, I explained my situation and they emailed that they will send me new ones. I am waiting for them, but if I receive, I will update. If they would have had them in stock, I never would have ended up having communication with anyone.

I shouldn't even leave 1 star but you have to leave at least one to leave a review. I placed the order which they claim is filled and shipped within 2 days. Yet 3 days later they tell me the color of truck I want is out of stock and to pick the only color available or something else. If I wanted something else, I would have ordered that to begin with. Then I wait several more days for the order to be shipped, again way more than they claim. Then I receive an email saying that my "Seel Worry Free protection" has been cancelled. It was $7.18 but I was never refunded. They have no phone number and when I contacted customer support I get a bunch of excuses that have nothing to do with what I asked about. I sent them my phone number but like the cowards they are never called. I include my order number at the top of every email and within the email but they keep telling me they need to know my order number. 8 guess they are stupid too. Anyway tomorrow I go to the bank and file a claim to get my money back from these idiots

There basically is no customer service anymore with this company. I ordered a rc boat from them and after ten days no info on shipping. Have sent two emails asking for status, no reply at all. Try calling them and all you're told is leave a voice message. If I haven't heard anything by the time my credit card bill is due, I'll let my credit card company know I'm disputing the bill. I've bought from Hobby Zone several times in the past with no issues, but once this issue is settled I'm done with Hobby Zone.

I purchased the FMS BAE Hawk it arrived 06/04/2025.  I just got done putting it together, all went together easily. I plug my receiver in, then plug the battery in and nothing, No sound, beeping, or the receiver bind lights came on the receiver never came on. I tried another battery just in case, nothing. I tried a different receiver, but still nothing.  I pulled the fan out and the esc and installed MY Avian 100 amp esc and my esc activated w/ the beeps. I was able to bind the receiver and motor. The Motor was able fire up nicely. So the predator esc that came with it is dead. Can you send me a new Predator 100amp Esc replacement and a return label to send you the bad esc back to you. as of today with multiple emails to Hobby Zone and FMS no replies 5 days can not fly it poor customer support phone system is useless

Tech support is not answering the phone and the chat site is telling me 48 hrs. Which is bs. Do buy anything they make. Bought an rc Aero scout for 250 and was dead on arrival. Now if I return it to rc superstore I must pay shipping cost. Never again..buyer beware!!!

Issue with Account Creation on HobbyZone Website... Dear HobbyZone Customer Service, I am keen to set up an account on your website, hobbyzone.com, but I cannot proceed without first agreeing to your User Agreement. Therefore, I would like to ask: Could you please guide me on where to locate this User Agreement? It appears essential for me to read and accept it in order to continue. This situation has caused me considerable frustration, and I would appreciate your prompt assistance. I also want to mention that I have made several purchases from Horizon Hobby. If you would prefer that I not shop at HobbyZone, I can certainly accommodate that. For your information, I retired after 41 years with IBM as an Advisory System Engineer. My experience trying to create an account on your website tonight has been quite disappointing. Sincerely, Joseph Todaro

BEWARE! I ordered an item on December 7th for a my grandson's big Christmas gift. It still has not arrived and now the tracking link provided says data not recognized. When I called the company on December 23rd, the person barely spoke English and had no idea what was going on. Beware!