H MartReviews of hmart.com

I placed an order and realized I was short $1 for free shipping - it'd be better to purchase a small item than pay their shipping $6 fee. Dumb of me. The order was in "Processing" status, which from their FAQ, order can be cancelled as long as it's not shipped. Only, we can't cancel our order by a click of a button. We need to submit a Help Desk ticket to H Mart. Great! Other online stores let you cancel if it's still processing, but not H Mart. I submitted a cancellation request to H Mart. I get a notification that their Help Desk is swamped and could take days to respond. The next day, I get a message that a small PORTION of my order was shipped while 2 items were refunded. What? So they obviously saw my cancellation request, but decided to only refund me part of the order and ship the rest. I made it clear that I wanted the entire order cancelled, yet their customer support (without asking me) went ahead to cancel only a small part of the order. Shipping fee is still charged, obviously, but now I get fewer items. This is very bad customer service. Allow customers to cancel their orders (especially when it's cancelled while the order is still "processing"). Or if H Mart is going to ship it out despite the cancellation request, ship out EVERYTHING! I don't understand why they shipped only a part of my order, and cancelled the rest. I would retract my cancellation request if I knew they'd cancel only a portion of it. It defeats the purpose of my cancellation request.. Very disappointed, and I can NOT recommend shopping to H Mart. There was already a scandal regarding H Mart owner in Korea, but business is business so I shopped here. Guess I should take my business elsewhere. If you want to save yourself the headache, don't shop online with H Mart. You can probably get better prices elsewhere too - some items are marked up online.

Warning to consumers: H-Mart customer service does not answer calls nor return emails. Customer discovered this when following up on an out-of-stock condition which occurred within days of sale start date due to H-Mart failure to plan stock levels accordingly. The H-Mart phone answering system plays annoying musical noise until it kicks out callers within minutes. Don’t waste your time or energy thinking a live person will eventually answer—multiple attempts only leave you angry and violated after H-Mart’s putrid “energetic” music poisons your mind with nonstop repetition. There are better places that actually value their customer base to receive incredibly competitive pricing.

Customers Beware!!!! On the shelves the prices indicated is not what the cashier rings up using the bar code. The first time I attributed it to human error, but when it happened again several times I call it cheating ,plain and simple.

The seafood staff is rude and for the high prices for the seafood. Shame. Hopefully they will soon go out of business....horrible

Today is Saturday, the 15th of January at 12.50. Just went into H Mart in new Malden. The cashier at till number six was blatantly rude obnoxious and I could not understand a word she was saying I will never be entering the store again and I will be telling everyone I know about my experience.

I would prefer to give 0 stars to Hmart. I shopped at the store located in Hartsdale N.Y. with my husband and kids. I was excited to shop there for the first time, because this location is extremely spacious compared to the NYC location in Ktown. Little did I know, that my husband was going to be followed because he had a rolling cart. Which was filled with our target groceries. I confronted the woman following my husband and told her she was clearly discriminating us. I reported this issue to the manager all he did was say I'm sorry. He Never apprehended the cashier for better customer service. How does a business expect customers to pay money for their services, when quite frankly they are rude, have inexperienced customer service and come off as discriminating. Never, ever will I shop at this hmart.

When I moved across the states, I was excited about an H-Mart in the state I move into. Not only I had two unplesant visits with rude employees, the last time was the worst. At my last visit, I brought my two service animals into the store. The security attempted to stop me and I had to tell him twice that they are service animals before he lets me in. About 15 minutes into shopping, the manager came up to me while the security told him they are service animals. He asked me if they are service animals and I have told him they are, then he illegally asked me for the proof. I politely declined his request and he kicked me out. Under both federal and state laws, they are not required to have gears identifying them as service dogs, the stores may not deny my entry with service dogs, and they may not ask for the proof. They have violated all the laws. I was an idiot for shopping there for so long, but not anymore.