H MartReviews of hmart.com

No refund was available. I purchased a mixer last week and used it once. However, the function was poor. So, I wanted to get a refund. However, the person told me that if I used it, I could not return it. When I asked whether we could know the function without using it, the person could not answer. Las time, I had one more similar experience for foods. When I just got home, I found that the food had fungus. Because of the smell, I could not keep it. However, I took the picture that automatically showed the date that I took the picture. Even though the receipt and the picture showed the same day. However, the person said that I might put it outside for a while, which was not true. So, it looks like that H Mart may have no refund policy.

hi everyone do not buy any electric, rice cookers. Coffe maker , don’t accept return. last Monday I buy rice cooker, I use to cook but rice not cook nice I want to return. I use one day. any company when u buy , if the product not good give full refund. But HMart not worse place too buy any electronics . I never shopping any more many other Korean supermarket. Customers devices. Worse. verrryyy poor.

I placed an online order for six packages of ramen from H Mart. Shipping was 15 dollars for the six packages. They sent me an email the day they shipped off the order. As it turns out, Four of the items were out of stock so they sent me two and still charged me the 15.00 shipping. So, the cost of the two items I did get cost twice as much. I emailed them a couple times and got NO response. They are a rip off. Do not use H Mart. They do not care !

Customer Service for their website is Non Existent. I've been trying to make a purchase for over 2 weeks now. Customer service on social media and email inquiries never get back on payment options. The website auto chat says they accept paypal but they do not give you the paypal option when checking out. I just want to know if they got rid of paypal. There are no clear answers. But i feel its a bait and switch if they dont clarify it soon.

There Smart card is a joke. I used several years and accumulated a lot of point. Yesterday I would like to redeem the point. I found no points on the receipt. Then I was told my card is disabled. Very bad service for calling customer service. Waiting long time. They picked up phone and I only said one word. She hang up. Call again, always waiting. To purchase there should be very careful

Sadly, H-Mart is the worst supermarket with a band of dishonest workers. I went to buy a fresh crab for my mom and asked for the one that I liked in the tank. Unfortunately, they refused to give me the one that I wanted and gave me a different one and refused to let me even see the crab and stuffed it in a brown paper bag To make things worse, they had the audacity to tell me that the crabs are all the same, which I foolishly believed. When I returned home with the crab, it was clearly a crab that had died a long time in the tank. I know because I came from a family of fishmongers and eat primarily seafood. I will never ever return to H-Mart because they are not honest people. I would go out of my way to Assi or T&T supermarket instead and spend my money there instead. SHAME on H-Mart.

I noticed that delivery is very irregular and random. It is impossible to designate a time slot, which means you have to stick to home days and hours to receive your food. Also, food sometimes gets delivered beyond your expectation it is already after you had to buy the same items from other shop. I like Korean food, but this is beyond my tolerance level. Lastly, a customer officer hung up on me while I was describing my problem. I will never purchase from this shop.

I would give a negative 5 rating if I could. lousy customer service. The cashiers mostly have very bad attitudes. No greeting customers. Even when paying, they didn't say a word and showed an unpleasant attitude on their faces. Their attitude was like I was hostile. I made a purchase here and paid in full but what I received was an unacceptable service.