Hlth ShopReviews of hlth-shop.com

Response from Hlth ShopSep 22, 2026

Hi Kathleen, Thank you for sharing your concerns. We are sorry to hear that your experience did not meet expectations. We would like to clarify the timeline based on our support records. You received your Red Light Therapy device on July 31 and contacted our team regarding the door-hanging components. Our Support team responded on August 3 and explained that the door hanging component was upgraded to provide a motorized stand. On August 5, you requested the product manuals, which were provided. During those initial communications, we did not receive a report that the device had arrived damaged, that there was a rattling sound inside the unit, or that the device was flashing or malfunctioning. On August 20, approximately 20 days after delivery, you contacted us requesting to return the device. At that time, our team reviewed the communication history, responded to your concerns, and explained the applicable Returns, Refunds & Warranty Policy. We would also like to clarify that our return policy was not changed from 90 days to 15 days following your purchase. The applicable return terms are governed by the policy in place at the time of purchase. We take product concerns seriously. If a device is believed to be defective or malfunctioning, we ask that the issue be reported to Support as soon as possible so our team can review it appropriately under the applicable warranty process. We understand that this experience has been frustrating, but we also want to ensure that the public record accurately reflects the documented communication history and our policies.